Testimonials from our customers
Customers’ satisfaction is our top priority at HydroKleen Canada. The testimonies below show the positive experience of the people who chose us as their service provider.
Reviews for
HydroKleen Canada
Jamie Smith10/14/2023
Eric was thorough when he tested our heat pump, showed us the results before and after the cleaning. He was very professional when he spoke on how to keep the unit working efficiently. Hope to get him again next year. The option for e-transfer is a handy method of paying too. .
Rejean Fontaine9/30/2023
Un excellent service et de professionnalisme du début à la fin,que ce soit la personne qui a répondu aux téléphone jusqu'au technicien qui a complété les travaux. Réponse rapide et courtois de la personne qui répond au téléphone, date et heure précise et respecter par le technicien. Technicien compétent polies et respectueux, travaux bien exécuter et propre... 👍👍 Oui je le recommande à 100%... Équipe de Valleyfield...
sylvain bonilla6/02/2022
Service 5 étoiles du début du processus lors de la demande d'une soumission jusqu'à la réalisation des nettoyages. Réponse rapide, suivi de RDV efficace et surtout honnêteté : le conduit d'échangeur d'air n'était pas requis car propre. Nous ne le savions pas car nous venions d'acquérir l'appartement. Le technicien nous a contacté pour nous le mentionner afin de ne pas effectuer ce nettoyage pour rien et se faire charger inutilement. Prix compétitifs car j'avais demandé plusieurs soumissions. En résumé, je recommande cette compagnie, très professionnelle.
Sylvie St-Pierre5/02/2022
Du premier appel suite à une promo reçu à la maison, la personne m’a rappelé qqes secondes après et m’a vraiment tout bien expliquer ce qui allait être fait pour le nettoyage de mon unité mural de climatisation et de chauffage, vraiment un excellent service. Puis rdv de la personne pour nettoyer, il m’a appelé qqes minutes pour m’aviser de son retard et durant l’exécution du nettoyage, WoW tout montrer et expliquer et tout répondue à mes questions, pris son temps, très professionnel et vraiment très sympathique, tester la température avant 20-22 degré et après le nettoyage 7,7 et continuait de baisser WoW retrouver mon air clim qui ne climatisait pratiquement plus, vraiment un excellent service , je suis tellement contente, je recommande. Mon air clim avait 11 ans et jamais elle n’avait été nettoyée, maintenant que je connaît se service, je vais les rappeler plus régulièrement car va prolonger la durée de vie de mon unité et coûter moins cher d’électricité car elle travaillait pour rien car elle était vraiment très sale et je n’ai pas l’équipement pour faire un nettoyage comme eux. Merci merci merci à Zakaria Amnay pour se service hors pair et aussi à la personne qui a prise mon appel. La madame est très contente d’avoir de nouveau un air clim qui fonctionne !
Nicolas Rempfer5/02/2022
De la prise de rendez-vous au nettoyage en lui même, tout a été facile et fait dans le respect du client, je suis très satisfait du travail réalisé par HydroKleen. Mon unité murale respire désormais la propreté ! Le technicien (très sympathique et poli) a fait un très bon nettoyage en profondeur et a pris grand soin de protéger le plancher, les murs durant son passage, contrairement à certaines autres compagnies peu regardante à ce niveau-là... Je recommande à 100%!!
Diane Houle5/02/2022
Zak was very courteous, accommodating and polite. His work was completed in a timely manner. For him I rate 5 stars. Only reason I did not rate five stars for HydroKleen was that we were told that the work would be done during the week of July 17 yet the technician showed up without notice on Monday morning at 8:30 AM. As a result he had to come back on Friday to complete the work as 4 out of 8 co-owners were not there.
Hacene Amarouche1/04/2022
After a long career in oilfield working on offshore platforms for over 25 years all over the world, 3 years ago my wife and I decided That it’s time for me to settle down , we heard about hydrokleen online and we managed to buy our 1st license with territory rights in saint john New Brunswick canada, we can’t say enough about the support we received from hydrokleen family ( yes hydrokleen is my 2nd family )either from head office in Australia ,hydrokleen canada , basically Wayne and Deborah Arsenault from Hydrokleen atlantic guided us step by step how to run a new business from scratch , the truth is that it came like “ a business in a box” ready to own a company, then a year later we ended up investing in another license and territory next door Fredericton NB canada, To be completely honest this the best decision we ever have made , I can’t imagine a better transition from working in oilfield to owning my business!! It’s really rewarding Working with the best equipment ever made to clean mini-split heat pumps, there is NO equivalent anywhere, I confess my biggest joy after a cleaning is to see the big smiles on customers faces , actually I ended up many times customers giving me flowers, veggies from there own garden, fresh honey, maple sirop, beers , wine and even a bottle of whiskey!!just because our customers are so happy with hydrokleen , my wife told me one day “ Next time I Hope you won’t get paid with chicken!!” Seriously if you are looking to own a business choose Hydrokleen, you won’t regret it . If anyone has any questions regarding hydrokleen I can be reached on our Facebook page “ hydrokleen saint john & Fredericton NB “ Happy new year to all
Kevin Labelle8/02/2021
Service impeccable et très professionnel ! Il m’ont fait un excellent prix aussi! Fais deux fois que je fais affaires avec eux et je vais continuer! Le technicien est très professionnel et a l’écoute de mes besoins! C’est la compagnie qu’il faut si vous voulez un travail sans retouche!
Roxanne Roy5/02/2021
Nous avons eu un excellent service. Zac a fait un nettoyage d'une qualité exceptionnelle. J'ai tout de suite recommandé vos services à ma soeur! Nous sommes satisfaits à 150%. De plus, vos produits son non-toxiques et ils sentent très bon! Merci, également pour les conseils d'entretien généraux. Ils nous serons très utiles. Si vous avez à faire affaire avec des professionels pour le nettoyage de votre unité murale, Hydrokleen est l'endroit où téléphoner. 😁😁😁😁
Andrew Sunde5/02/2020
I just had a cleaning done and the technician did a great job. Very polite, careful and considerate of my home. Took his time to make sure everything was done right and without issue. An excellent experience! My AC is a wall unit located 20 feet up in a stairwell. Was no issue for him!
Corey-Ross Miles5/02/2020
Need your A/C unit cleaned for the summer?! Get this... we've been living at our townhouse for almost 7 years and have been trying different services from various companies to do maintenance on our wall mounted Air Conditioning unit over the years. Mold buildup has always been a problem with these ACs and getting a proper cleaning job is hard to come by. However! After hiring multiple companies for the job and always ending up completely disappointed, we finally found the one! We took a shot at HydroKleen in Valleyfield and we are absolutely thrilled. Outstanding service! Their technician (Dave) was super courteous, thorough and very friendly which can be rare these days. The job he did was phenomenal and the way they clean the unit is far superior to any other service we've gotten in the past. We will be getting ours done every second year at 229$ tax included for inside and outside unit, which IMHO is a total steal considering how pristine this unit is in comparison to past cleaning jobs (where I felt like I literally just set my money on fire lol). Figured I'd share the awesome experience, these guys deserve it. Looking forward to breathing clean cool air all summer long 😁
Sylvain Brière5/02/2019
**Mise a jour 27 Aout 2018** Après un appel de la directrice le mardi, ils ont fait effectuer le travail par un autre opérateur. Le travail a été très bien fait, et la technologie utilisé pour nettoyer notre appareil climatisation est excellente. L'appareil est vraiment propre de bout en bout. Merci d'avoir rectifié la situation! Voici mon expérience avec Hydro-Kleen Repentigny: Je place un premier appel de service le Vendredi 17 Aout 2018. Une boite vocale m'accueille immédiatement me demandant de laisser mon nom et un numéro de rappel. c'Est ce que je fait. Le lundi PM Toujours pas de nouvelles. Je rappel le Lundi, toujours la boite vocale. j'appelle donc le numéro sans-frais. On me répond! j'indique donc ma situation et on me dit qu'on va me rappeler dans quelques minutes. Magie! 15 minutes plus tard je recois un appel du franchisé de la région de Repentigny. Je prend rendez-vous avec celui-ci. Jeudi a 14h. Les techniciens sont au rendez-vous et quelque minutes plus tard ils m'apprennent que l'appareil qu'ils ont ne prend pas en charge les unités murales de 48 Pouces. Ils m'explique donc que c'Est possible de faire le nettoyage mais il faut "Fabriquer" une toile et que les frais passe de 185$ a 250$!!!. j'appelle donc le propriétaire de la franchise pour lui exprimer mon mécontentement et me dis que c'Est comme ca..... Il m'offre une réduction de 25$ dons des frais de 225$ pour fabriquer la toile. et me donne un rendez vous le lendemain. Le lendemain, pas de nouvelle...... Je lui envoie un texto pour lui demander vers quelle heure il pense passer...... il m'envoie une réponse m'indiquant qu'il va falloir remettre a la semaine prochaine! (Voila 7 jours depuis mon appel initial). Ensuite j'envoie 2 autres textos pour savoir quand le rendez-vous la semaine prochaine... J'appelle donc a hydro-kleen Québec afin d'expliquer la situation et soumettre mon mécontentement. La réceptionniste (Très gentille) se dit désolé des inconvénient et me "Promet" un rappel Lundi Matin des propriétaires régionaux. Lundi 17h, Aucun appel....... Je ne crois donc plus au sérieux de cette organisation. C'est dommage puisque la technologie semble donner de bon résultat, si je me fie aux autres commentaires....
Reviews for
HydroKleen Québec
Samantha Varelas5/07/2025
Seb was fantastic! Our dryer vent was completely blocked, and he handled the job with honesty and reliability. He thoroughly cleaned out all the built-up lint and even waited for a full dryer cycle to finish just to make sure the error code didn’t return. Super professional and thoughtful — you can tell he really cares about doing the job right. Amazing service. Definitely recommend Seb to anyone needing dryer vent cleaning!
arsenault andre4/04/2025
L’équipe qui est venue chez moi ,tout simplement (je ne peux demander mieux).Sympathique ,courtois, compétant,très professionnel et un travail extrêmement propre.rien a redire.J,aimerais bien avoir cette équipe au prochain contrat.Bravo équipe Hydrokleen.André Arsenault Vraiment.
paul-andre claveau2/20/2025
J’ai plusieurs fois fait nettoyer mon appareil de climatisation par Hydrokleen Laval (une unité de climatisation murale )Dans mon cas un nettoyage aux 2 ansToujours satisfait du service,de la ponctualité des techniciens, et de leur courtoisie, Mon climatiseur après le nettoyage est impeccable, complètement nettoyé autant en dedans que en dehors.j’ai la conviction que la moisissure , et autres saletés sont disparus , et j’ai la satisfaction de mieux respirerAussi le technicien m’a donné des trucs pour utiliser la manette de contrôle à son maximum,Dans mon cas l’utilisation de la commande X-FAN.Merci
KS Bjornson (KSB)12/10/2024
Absolutely 100% pleased with the service, unbelievably professional, punctual, courteous and profoundly respectful. I would not hesitate to recommend this company to anyone. A special shout out to Vahon and Seb for such great service and being so professional throughout! Thank you!
Lucas Lemonnier11/04/2024
Je commencerai par dire que je n'ai jamais laissé un "review" avant celui-ci, mais le service que j'ai reçu de Hydrokleen était tellement au-dessus de mes attentes que je devais prendre le temps de le faire. Sebouh était ponctuel, aimable, respectueux de notre espace, incroyablement compétent et généreux dans ses réponses à nos nombreuses questions sur notre climatisation et notre échangeur d'air. Un vrai professionnel du début à la fin. Hydrokleen Laval a beaucoup de chance d'avoir un technicien aussi formidable dans son équipe et ils devraient faire tout leur possible pour le garder parmi eux 😉
Handa Family10/28/2024
I was initially on the fence about this service due to the high price. But I needed a cleaning for my wall unit and this company was recommended by my installer. In the end, the impressive google reviews and rating tipped the scale for me. I'm very happy with my selection. The technician (Sebouh) was truly professional: in the way that professionals should be, but rarely are these days. On time, with a very pleasant demeaner, and transparent throughout the process. He took before and after photos (and send them to me afterwards), so I could see the restorative effect of the cleaning. He explained the various steps of the process and answered all my questions. It was very much a hands-off process. He brought all his own equipment. He just needed a little space and a tap. And he cleaned up fully afterwards. I have multiple wall units that will need cleaning over time. But due to the high price, I opted to just have one unit cleaned this time. The technician noted that they would be happy to lower the per-unit cleaning cost substantially were I to clean several units at once. That's very handy to know for the future.
Stephanie Martin10/06/2024
Wahou il reste encore des compagnies professionnelles dont la ponctualité et les engagements de qualité sont tenus de À à Z! Incroyable service de Véronique à l’administration et de Sebouh le technicien dont l’expertise, la gentillesse et le savoir être sont à souligner! Vive recommandations de cette compagnie que nous rappellerons sans hésitez pour le prochain nettoyage de notre thermopompe et de nos 3 unités. Merci beaucoup!
Claud Gauthier9/07/2024
Le technicien d’Hydrokleen a effectué un excellent travail. Ponctuel et très communicatif, il nous montré la saleté et le début de moisissure à l’intérieur des deux unités murales et nous a transmis des informations au sujet de la maintenance mensuelle à faire. Tout le travail s’est fait dans les temps et à la fin tout était très propre. Je recommande définitivement la compagnie HydroKleen pour l’entretien et nettoyage annuel de thermopompe.
N8/16/2024
J’étais dans une situation précaire et j’ai reçu un service 5 étoiles à tous les niveaux. La réponse à ma demande par courriel a été rapide, les communications (téléphone et texto) efficaces et la courtoisie des plus agréable. Je remercie la personne à l’accueil pour la prise en charge efficace de mes besoins, la journée même de mon appel. Le technicien était compétent et gentil. J’ai rencontré des gens professionnels et humains chez Hydrokleen Laval. Merci!
Amanda Scalia8/02/2024
HydroKleen Laval was a very professional business. Service agent showed up right on time, was precise, fast and efficient and knowledgeable about the cleaning. I’ve never had a mural AC unit before and when we moved in it was already here and I never knew it needed to be cleaned. What I saw coming out of it was disgusting I am so happy with the result. They left no mess at all, and I was impressed. My AC is now working amazing and excited to use their service again. They also tested the machine and it works much better now in terms of percentage. The outside part of the machine was also cleaned. Service was 10/10.
M Santoyo7/22/2024
The service given by Hydrokleen was excellent. My a/c needed a thorough cleaning. It has been years! Karim applied a cleaning product to the coils putting a receptacle underneath to catch all the dirt. He also took apart all the outside parts and washed them. After letting the product sit for a while, he rinsed everything with a pressure water machine, specific for this. The a/c was squeaky clean, no mess. Excellent job.
Jean-Francois Poirier7/18/2024
Excellent service. Very professional. Really take the time to assess the system, evaluate, and a very deep thorough cleaning of all the machines. They really go the extra mile to evaluate performance before and after each machine is cleaned. Very respectful of the premises. Showed on time, notification when they’re on their way. Great experience. Not the cheapest but definitely a 5-star experience and service. Highly recommended and will contact in the future.
Karolann Gratton5/29/2024
mai 2024 un mot pour féliciter les gars de Hydrokleen pour le nettoyage du tuyau de sécheuse et les ventilateurs de salles de bain: service impeccable, tout est laissé propre! Entretien nécessaire chaque année pour le tuyau de sécheuse. Je recommande cette compagnie! Mme Garant Mirabel
paul-andre claveau5/24/2024
Jâai souvent fait nettoyer mon appareil de climatisation par Hydrokleen Laval (une unité de climatisation murale ) Dans mon cas un nettoyage bi-annuelle Toujours satisfait du service, ponctualité des techniciens, beaucoup de courtoisie Et encore plus cette année, je regarde mon climatiseur et il est impeccable, complètement nettoyé autant en dedans que en dehors jâai la conviction que la moisissure , et autres saletés sont disparus , et la satisfaction de mieux respirer Aussi le technicien mâa rappelé comment utiliser la manette de contrôle à son maximum, Dans mon cas lâutilisation de la commande X-FAN. Merci
Eric Dufresne5/22/2024
Vous recherchez des professionnels certifiés, qui utilisent des produits de qualité et soucieux de votre confort en vous expliquant ce qu'ils font, Hydrokleen Laval est l'entreprise. Sebouh, le technicien, a été au-delà de nos attentes et c'est certain que nous ferons appel à ces services pour les prochains entretiens. Bravo Sebouh pour ton travail méticuleux et irréprochable!
Sylvie Morin5/15/2024
Jâai beaucoup apprécié le travail de qualité et la courtoisie de Vahon. Très minutieux, il a pris tout le temps nécessaire pour sâassurer que lâunité murale était vraiment complètement propre. En plus, il mâa donné de précieux conseils pour la garder le plus propre possible. Merci!
Christian Bourque4/26/2024
Je fais appel à HydroKleen depuis plusieurs années déjà pour le nettoyage de mon unité de climatisation murale et leur service est impeccable. Durant la période estivale, mon unité fonctionne 24/7 et elle s'encrasse rapidement alors il est toujours impressionnant de voir à quel point celle-ci revient à un fonctionnement optimal et une odeur d'air pure après leur passage. Je vous les recommande fortement.
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Francois Riendeau10/14/2023
Très satisfait du travail professionnel du technicien d'HydroKleen-Laval. Le résultat final est fantastique, ma machine n'avait jamais subit un tel nettoyage après 11 ans d'utilisation. Elle est super propre et fonctionne comme une neuve. Merci à Sebouh pour son service et travail exemplaire.
Lise Duguay10/07/2023
Bonjour côté positif j’ai aimer sa franchise car mon air climatiser n’était pas du à être nettoyer mais il l’a fait quand même ,c’est mon drain qui d’après lui la pression se fait pas normalement donc j’ai encore le même problème elle coule encore et pour le nettoyage du moteur arrière ça été fait mais il a laisser tout les débris de poussier sur mon balcon sans le nettoyer c’est une cliente amie qui m’a recommander disant qu’il nettoyait avant de partir et je n’ai pas vérifier je lui ai fait confiance c’est mon point négatif .
Carlo Gaudreault9/15/2023
My split AC started leaking in our condo and needed immediate attention (... I was over due for a maintenance). The company GestionAir I hired to install my air conditioning recommended the HydroKleen team, and to my pleasant surprise, they sent a professional to fix the issue promptly. Their service was not only fast but also highly professional. The technician they sent was knowledgeable and efficient in cleaning the interior and exterior units with specialized equipments. My AC is now working perfectly, and I couldn't be happier how fast it was resolved and at a reasonable price. I highly recommend HydroKleen for their exceptional service and quick response. Thanks, merci!
Frederic Ouellet7/13/2023
Le nettoyage hydro kleen est essentielle pour un bon fonctionnement de mon climatiseur murale. C'est la deuxième fois que je demande leur service. Je viens de retrouver le débit d'air comme neuve (30% de plus que quand elle était sale) et son air est 4 degré celsius plus froide, ce qui fait une différence vraiment apprécié lorsqu'il fait plus de 30 degré dehors. Les techniciens sont bien formés, courtois, souriant. Ils sont bien équipés, c'est aussi très rapide comme service. Ça vaut vraiment le coup, surtout au niveau de la qualité de l'air qui sort de l'unité... wow, ça sent propre!
Danielle St-Pierre6/14/2023
Très satisfaite du travail effectué par Hydrokleen, le technicien était fort sympathique et courtois, nettoyage fait dans un délai rapide, tout était propre et rangé lorsqu’il a quitté, je n’hésite pas à firtement recommandé Hydrokleen et je les contacterai à nouveau dans 2 ans pour la maintenance de notre thermo-pompe.
Jean Labelle5/10/2023
C’était la première fois que nous avons fait appel à cette compagnie, nous avons été impressionnés par leur professionnalisme avec une équipe super-amicale. ils ont honoré leur engagement et leur rendez-vous . Merci aux membres de l'équipe pour leur excellent travail. Aujourd'hui, nous sommes certains de respirer de l'air plus propre . merci Jean Labelle
Geraldine Bernard4/28/2023
J'ai beaucoup apprécié le message texte avant l'arrivée du technicien avec sa photo pour dire que ce sera bien la bonne personne. Cela est rassurant pour les personnes qui vivent seules. De plus, le technicien Vahon était très professionnel, il était très agréable et respectueux. Il a effectué un travail de qualité et a démontrer une compétence hors du commun. Il répondait à toutes mes questions de façon très professionnelle, il m'a même envoyé les photos et m'a donner des recommandations par messages texte pour améliorer un problème qu'il a su diagnostiquer. Ma sécheuse sèche très mal et il a trouvé le problème. Pour moi cette entreprise est excellente et je la recommande fortement. Je suis extrêmement satisfaite Merci infiniment Géraldine
Nyla May Bulliard4/25/2023
Vahon et Pat de l'équipe d'Hydrokleen ont fait une super belle job en plus d'une très professionnels et gentils! je recommande. On reçoit un texto avant l'arrivée du technicien et Virginie pour les rendez-vous et pour l,explication avant le rendez-vous est au top!! Merci 😉
marie hervieux2/02/2023
Le technicien a été très gentil et professionnel. Il m'a expliquer chaque étape qu'il faisait. De plus, il m'a montré la différence entre un côté de ma thermopompe qui était lavée et l'autre côté qui n'était pas encore lavé. C'était super. Je le recommande et je vais rappeler la compagnie pour mon prochain nettoyage.
Mohammed Said Hadjari12/02/2022
Très bonne expérience, les deux techniciens nous ont bien expliqué tout ce qui allait être fait avec sourire et courtoisie, à recommander, sans oublier le service à la clientèle depuis le premier appel jusqu'à la prise de rendez-vous , tout s'est effectué par des échanges courriel, bravo à tous.
Maher E11/02/2022
Everything was great from start to finish. I was provided with clear information on their services and was able to easily choose the best option for what I needed. The technician that came was on time, professional and knowledgeable. Will definitely use them again and would recommend without hesitation! Thank you HydroKleen!
Maher Eid10/07/2022
Everything was great from start to finish. I was provided with clear information on their services and was able to easily choose the best option for what I needed. The technician that came was on time, professional and knowledgeable. Will definitely use them again and would recommend without hesitation! Thank you HydroKleen!
NL Nat A Loocas7/23/2022
Super belle expérience avec Hydrokleen Laval, les techniciens très courtois, professionnels et efficaces. WOW!!! 🤩Toute une différence pour la performance de notre climatiseur et notre sécheuse. Vraiment un sentiment de travail bien accompli lorsqu’ils ont terminé!! Merci Hydrokleen, je recommande chaudement
Reviews for
HydroKleen Atlantic
Kris MacDonald5/01/2025
Experienced great service from Hydrokleen! Eric was courteous, professional and thorough in the work he performed in my home, cleaning & servicing 2 heat pumps and cleaning out the dryer ventilation. Came recommended to me by a friend, and I would pass along that recommendation as well!
Lorne Lea4/29/2025
Our two heat pumps were cleaned today by Eric Smith from HyrdoKleen Atlantic.I am very pleased with his work. Eric was friendly, informative and competent.Eric is good at his job and he likes his job. He kept me informed about what he was doing and why he was doing it. I have every confidence that my heat pumps were thoroughly and professionally cleaned.Thank you Eric Smith
Allison Donaghy4/08/2025
I was thoroughly impressed with the service provided by HydroKleen, from start to finish! I booked an air exchanger and dryer vent cleaning. Hacene was responsive and flexible in coordinating an appointment date/time, informative during our service (which I very much appreciated), impeccably thorough in his work, and left everything clean. This is a n owner/company that clearly takes pride in their work. Definitely recommend, and I will be a repeat customer.
F Maz3/27/2025
Both technicians who came were bilingual and were able to serve us in French, which I was impressed by. They took before pictures to show the issues, showed me how their equipment worked and showed me when their big machine aspirated a bunch of dust. I can hear the difference now that the vents are no longer clogged by the dog hair from the previous owner. And its made a big difference as my kids are allergic to pet's hair and were having issues.I have no issue recommending them. They were very friendly and helpful.
Romain Torrecilla3/21/2025
Hacene is in charge of our mini-split and does a fantastic work. On top of performing the best cleaning service, he provides valuable advice and explains everything.He leaves the place nice and neat every time he comes. Really extremely professional service. 5 stars every day. Well done Hacene.
Vanessa Sklavenitis3/21/2025
Hacene is the best! Honestly the best service from a company I have ever experienced.We got our two heatpumps cleaned, and they did an amazing job. If you're looking around at different companies in the city to either get your Heat pumps cleaned, Dryer Vent or Air Exchanger Cleaning...call Hydrokleen!If I could give more than 5 stars on here I would. 10/10
Cheryl Steadman3/21/2025
It’s rare these days to find customer service like HydroKleen provides. Not only do they do an exceptional job at very thoroughly cleaning the mini split, air exchanger and dryer vent, they also treat the customer with such friendly respect. They wear protective booties over their shoes to keep your floor clean, they explain everything they are doing, they keep the whole area clean and ensure it’s clean before they leave … and they’re just really nice!I wish there were more than five stars! 🌟. This company could teach lessons in customer care to so many other businesses!!
Sarah Perkins3/06/2025
I am so glad I had Hydrokleen in to clean our air exchanger ducts and dryer vent - the difference in the air in our house is substantial! I am happy with every interaction, start to finish with this company and highly recommend their services. Well worth the investment to be breathing in clean air!
Emma Boutet2/13/2025
Super easy to book appointments, like that I get a reminder in the mail when service is due. Great customer service. Appreciate that they serve Grande-Digue area. Dan and Brad were great, cleaned up after they were done. Dryer and mini split are now clean and working efficiently. Mild (and pleasant) citrus smell to the mini split for a few minutes afterwards, but went away very quickly. Would recommend.
Kayla Brun1/09/2025
From the moment I called it was one of the best customer service experience I have had. The owner was kind, patient and honest. He came to Moncton just to see my issue I was dealing with and explained what he could do. He was very prompt anytime I had a question. Wasn’t able to come on original date he gave however came SOONER and given how busy he is that was a plus for me. Him and the other employee did an amazing job with unbeatable prices. Will not hesitate to call them again, highly recommend !
Katie Legere12/31/2024
I highly recommend this company. All the staff(Debbie) and workers(Eric & Dan) are super friendly and informative. I’ve never had an appointment cancelled and if they are running late they call immediately to update you. I have only had my mini split cleaned twice so far, they are fast yet thorough and well equipped. I will call them again each year and will look into their other services for sure 👍🏻 Thank you all for your hard work and services.
doreen percy12/31/2024
My experience using your company was exceptional from start to finish. The warm, positive receptionist, the ease of booking, the promptness of service and the employee himself. The company's communication is outstanding. They really are a top notch professional company with the video to inform clients of what to expect advertisement on their vehicle, staff clothing with logo. They have even thought of booties for their staff to wear when inside a home. To top it off, a folder was left with my receipt and a service guarantee. Management and staff deserve to be congratulated for running such a successful business. If Summerside business association has an excellence in service award, you deserve to receive it!
Yoga Haus11/11/2024
We recently had the pleasure of working with Hacene and the HydroKleen team in Saint John, and I couldn’t be happier with the results. They cleaned our heat ducts with incredible attention to detail, leaving everything spotless and significantly improving our home's air quality. Hacene took the time to explain the process and was respectful and thorough throughout the entire experience. The difference in our system’s efficiency is noticeable, and I appreciate how much care they took to keep everything tidy. If you’re looking for a trustworthy and effective team to improve your home’s heating system, I highly recommend Hacene and HydroKleen. Their professionalism and dedication to quality service really set them apart. Thank you, Hacene, for your exceptional work!
A Kul10/19/2024
Amazing work on my heat pump clean and a noticeable difference in the quality, airflow and noise level. Professional, friendly and knowledgeable by explaining what they are doing. An embarrassment free zone as I didn't know how to maintain my heat pumps as they made me feel taken care of and how to look after my units. Many thanks!
Katie Stewart10/13/2024
I couldn't be happier with my experience. Hacene took the time to explain everything he was doing and answered all my questions. The thoroughness of his work was impressive, and he was incredibly kind throughout the process. Overall, it was a fantastic experience, and I highly recommend this service to anyone in need of heat pump cleaning!
Craig Moore9/29/2024
Great experience – highly recommended! We had HydroKleen service mini-split heat pumps, air exchanger ducts and clothes dryer vents in our home and our in-laws home in June. Hacene and his staff were very polite and professional. They explained what they were doing at each step. They provided excellent service that improved the performance of the pumps and air exchanger systems. They also provided guidance to sustain performance until the next cleaning. HydroKleen also supports local athletes and sports! Our family is grateful for their support for our son Liam and his accomplishments in hockey. Thank you very much!
Andrea Rankin9/29/2024
I had my air exchanger ducts and dryer vent cleaned by Hamid from Hydrokleen done today. I am extremely happy! Hamid was very polite, considerate and overall a great technician. He explained every step so that I was aware of what was being done. I’ve learned a lot today, thank you Hamid and Hydroclean!
Cynthia Ueberschlag9/14/2024
Dan Duguay is awesome , above and beyond always with great service!!! His new sidekick Shelley did a Great job today and was very friendly as well. They also got rid of a hornet nest on their way in and had to move some furniture out of the way 😩. Totally recommend always
Leanne Donovan9/14/2024
Very professional, loved the before text to remind us of the time we had scheduled and when Dan was on his way. Answered all my husband's questions with patience and professionalism and explained everything he was doing. Gave us tips on how to keep up with the maintance. He was very respectful in our home and was professional the whole time . 100% Recommend !!
Ken Cameron8/31/2024
Eric showed up earlier than appointment time which was great. He tested the heat pumps and then went to work cleaning them both. He did a great job as they hadn't been cleaned in years. The only hick up was after he was done, one of the heat pumps wouldn't produce any heat. A/C still works. He recommended a company to come and check out the problem. I highly recommend this company as they do a great job.
Larry Cheverie8/22/2024
Eric is a great technician. He was courteous , friendly, full of information, showed us what came out of the unit. We will definitely let our neighborhood know that they need to clean their units with your company. We will see Eric in a year for cleaning. Also , he cleaned up afterwards. Thank you to Eric.
Ron Allison8/16/2024
Mr. Duguay was great. Easy to talk to, answered all of our questions. He gave me advice on how to operate my mini-split in the hot and humid weather so it wouldn’t ice up. He explained what was happening. When I previously called the dealer about the problem they said it was normal. He also advised me to call the dealer because the fan motor or fan bearing was bad, creating a high pitched noise. I always thought it was the nature of machine. Great guy, highly recommend. Looking forward to getting him again next year. Ron Allison Miramichi, NB
Jamie-Lynn Nassr8/02/2024
It is not too often you find quality workmanship like we have experienced with both Daniel and his assistant Jake! These men were on-time, had 4 units to clean, each one having it's own challenges, but they were so efficient, and professional, that I can't thank you enough. Our new go-to! Thank you. Jamie-Lynn Nassr
Joee Lefebvre7/25/2024
First time getting our heat pumps cleaned and Dan and his helper were great! Took the time to show and explain what he was doing, we learned a lot! One of our units was taken appart and crooked and he took the time to put it back together for us. Great service, absolutely recommend.
Roy Zosa7/25/2024
I had an excellent service with Hydrokleen, not only did they do a fantastic job cleaning my HVAC but they also went above and beyond by fixing a clogged pipe even though it wasnt part of the service. They were professional and courteous. I highly recommend them for their exceptional service and dedication to customer satisfaction.
Kylah Maher7/24/2024
I had the pleasure of hiring HydroKleen to clean my heat pump, and I cannot recommend them highly enough. From start to finish, the experience was exceptional. On the day of the appointment, the technicians arrived promptly and we're incredibly professional. They took the time to explain the cleaning process thoroughly, answering all of my questions with expertise. It was evident that they were knowledgeable and passionate about their work. The cleaning itself was thorough and efficient. My unit was left spotless and functioning optimally. Overall, my experience with HydroKleen was outstanding. Their professionalism, expertise, and commitment to customer satisfaction truly set them apart. I will definitely be using their services again in the future!
Derek Rose7/04/2024
Eric was very friendly and professional. He advised us not to have one of our heat pumps cleaned ( thus saving us just under $200 ) as it was not necessary given it's age and use. He outlined every step and was considerate of the space he worked in. Very pleased with his service and the quality of the work.
Ronald Landry6/27/2024
I called for a heat pump cleaning and the Lady that answered the telephone was super positive. She is the perfect example of how a customer service driven business should speak with their clients. She was so positive and was able to squeeze me in on short notice. Then...Dan the service professional kept me informed of timelines and took care of my servicing in a timely way. all around great experience and I would highly recommend HydroKleen to anyone. great job and thank you !!!!
Patricia King6/19/2024
I absolutely love Hydroclean!! I would recommend them to anyone...Daniel is a real professional and he is completely trustworthy! It feels good to have experienced professionals come into your home and give your heat pump and dryer vents a thorough cleaning which will keep you safe and make everything run smoothly. Thank you so much Hydroclean!!
Collective Health6/12/2024
HydroKleen provided excellent service. Eric arrived on time, was efficient in the flow of the work, cleaned up as they went along and reviewed any concerns/follow ups that would be helpful. They cleaned four heat pumps and a dryer vent in about 3.5 hours with no disruption to our operations. Thank you!
Nancy Fall-Holm6/05/2024
Always happy with the cleaning & service i get from HydroKleen for my heat pumps! Plus now i can get my bathroom fan & duct cleaning done as well! Eric does a wonderful job, very thorough & friendly. Everyone you deal with @ HydroKleen is sooo friendly & helpful, would and do recommend this company to all my friends & family!! 5 🌟service every time!
E Theriault6/05/2024
These guys know their stuff!!! Hacene and Vee did an awesome job with both our mini-split heat pump and air exchanger. They are very personable and explained each and every step of the process. I suffer from bad allergies and asthma and since they cleaned our air exchanger my asthma has improved considerably. I was amazed at the amount of mold and dirt that came out of both our systems. Thanks guys for all your help. I 100% recommend these guys. If you want the job done right, call HydroKleen.
Kimberley Sass5/22/2024
Hydrokleen Atlantic I highly recommend them .You start off calling their number the lady who answer the phone has a wonderful welcoming voice with pleasant words that alone made my day â¤ï¸ So positive and peaceful thank you for that like I want to call every morning just to start my day with that . The service man Daniel was amazing I have had heat pumps cleaned before but not done in this way he has an awesome machine that's cleans every little spot he was very informative and compassionate and kind this company is just amazing.Give them a call you see what I'm talking about just love them .
Megan Beairsto5/08/2024
We had a great experience with our heat pump cleaning and dryer duct cleaning. The service guy Eric was so friendly and thorough and explained the process very well. The system for booking is also great - the company seems very efficient and easy to deal with. Will definitely use again and would recommend it to everyone.
Daphna Pearson4/26/2024
He’s a nice guy. Not too hard to look at either. Ha! He needs to come back to do a thorough cleaning . I guess our ventilation system is quite dirty. 😢 But look forward to getting it cleaned up. And thank you Debbie ( I think that’s who I was talking to🤔) for being so efficient in your job. I’m impressed and your a nice person to talk with. Thank you.
Florence Flower4/01/2024
Excellent service. Prompt, on time. Explained everything when the cleaned the ducts of aur exchanger. Also took care of a major issue that could have caused a huge mess in my basement or fire since a bunch of water had been accumulating in the ducts over the winter. Highly recommend!
Joe Smith3/01/2024
Super happy with the service we received having our minisplit deep cleaned. Noticeable improvement with it's function and efficiency. Hasan (appologies is spelling is incorrect) and his staff were excellent to deal with and explained their process very well. This is a fantastic local company, well worth the investment .
James White2/01/2024
I was greeted by Hydrokleen by Debbie who answered our call asking "how can I make you smile today". Wow, what great and positive customer service. They're technician did a great job cleaning and educated us with info. However, they did have to switch appointments on us twice which wasn't very convenient and the prices are high compared to the competition! We will try again next year and with accurate appointments this would be 5/5!
mary beaulieu1/10/2024
Omg Daniel did awesome job! He made it look brand new. We think the heatpump had never been clean, we just moved into a new house. He was so thorough, he made sure no black water was coming down before he stopped cleaning. Even the outside he did an impeccable job.Even cleaned the remote for us. Daniel was very friendly and professional. He is also looking for ways to help you save money.I highly recommend HydroKleen. I should have taken before and after pics.
Ashley Bawn12/12/2023
Scheduled them to clean my air exchange. They came and assessed the unit and said that it didn't require cleaning and didn't charge me! They wouldn't even let me pay for cost of driving here, or time being here. Great customer service, will be using in the future and recommending to friends and family!
Matthew Standish10/20/2023
We just had an appointment with Mark Santos and he provided incredible service. He was friendly, professional, and was very informative and gracious enough to help me to learn about the heat pump system and how to maintain it properly. I would absolutely recommend their service.
Allison Fowler9/15/2023
Had a wonderful experience with HydroKleen today. Hacene arrived on time, was warm and friendly and explained absolutely everything to me as it was being done. Tips were given on maintaining the system between appointments so buildup will occur slowly causing me to use less energy. I would highly recommend HydroKleen and will be using them yearly. Added bonus of getting my dryer vent cleaned out right after. Thanks so much , Hacene
john clevett9/01/2023
Phone for an appointment, was given a date and time. The date of the appointment Eric text me to tell me he would be earlier if we were available, perfect. Eric is very professional knows what he is doing, shows customers any concerns he sees and gives points to improve the system for future cleaning. I usually book HydroKleen annually last year I didn't, I won't make that mistake again. I 100% trust Hydrogen to clean my heat pump.
Sandra Ipsen9/01/2023
We have dealt with many in house services over the years. Plus being in different provinces and city or towns. The contact of getting the service was awesome and so professional, we have had so many no-shows from companies 2-3 times. What we experienced, this will not happen as they honestly care. The Ipsens in Miramichi NB 8/2023.
Susan Nichols8/24/2023
The Hydrokleen representative that came out, Dan, was very informative! We are new to owning and know nothing of mini-splits. He gave us helpful information on how to care for it, which not everyone takes the time to do! He did a great job getting the mini-split working to its highest capacity and it looks and smells brand new! I am very impressed with the results and will be choosing hydrokleen again in a years time, as that is the recommended time to have it cleaned again 😀
Adam Turner8/19/2023
We were having really bad allergies while inside the house for at least a month over the summer when it was hot and humid and running our heat pump on air conditioning mode. We figured it was the heat pump causing the allergies, so I tried to clean it myself and that didn't seem to fix our issues. I called HydroKleen and they were able to come out to my house at very short notice to do a deep cleaning on our heat pump. Apparently the unit was full of hidden mold and it required a very deep cleaning to remove it all. It's not really an issue that you hear about, but it is definitely something that needs to be done professionally if you are having indoor allergies. After the cleaning, our allergies almost went away instantly. HydroKleen did a very great job cleaning our heat pump at a very reasonable cost. Your health is 100% worth the cost to get it cleaned. We were very happy with the service and will definitely be using them every year.
Gerard Cooke8/17/2023
We had our mini split cleaned today by Eric Smith from HydroKleen and he was excellent from being on time to performing the work on time and with no mess. He is a very polite young man and very professional in his work. He is a very good asset for HydroKleen to have and we hope to have him back next year for not only the mini split cleaning but our dryer vent cleaning as well. Thank- you Eric for the great service and we will see you again next year. Bev & Gerard Cooke
Jovelyn8/10/2023
We are extremely glad and satisfied with the service. Hacene came and thoroughly cleaned our heat pumps and air exchangers. It made us appreciate the work as he walked us through what he was doing and showing the accumulated dust. He was detailed in cleaning and professional, too. After the cleaning, the air quality felt in the house was significantly better. It's a 5-star service and would definitely recommend!
David Dong8/03/2023
We looked for local HVAC/Mini Split services around Moncton and decided to give HydroKleen a shot based on the great online reviews as well as information for its services provided on its website. We are blown away by the great service and learned how to properly care for our minisplit going forward. Dan was very responsive over text and phone, he was easy to strike up a conversation with and shared tons of tips and knowledge on why its important to keep our system clean. Despite our lack of cleaning for the system since COVID, Dan made us feel at ease during the process despite how dirty our minisplit was. He also went out of his way to help connect us to an HVAC repair service for a leak he noticed!
Don Patterson7/26/2023
Our mini split has never worked this well. Thank you Danial & Mark for bringing our mini split back to life. We think our Mitsubishi unit was installed about 7 years ago. You showed up within 24 hours when our Mitsubishi rep had told us they would not service us period. You have a customer for as long as we own a home with anything you can service Keep up the goid work!!! ⭐️⭐️⭐️⭐️⭐️ The Pattersons
Tori Steele7/26/2023
They gave me a spot to fit me in at the end of the day as I had no heat pump due to a clog and it has new been so hot!!! Erik was so professional and nice and Kathleen at the office was amazing! Great job my elderly heat pump is working again and looks brand new! Great process from the beginning! Highly recommend 👍🏼
Les Chipperfield7/20/2023
Eric was the technition that serviced out heat pump. I like to chat with the technition to fully understand the process they are using. I found Eric to be extremely knowledgeable and very willing to explain every aspect of the service. It was an interesting experience. He was well equiped, knew what he was doing and left the house in pristine condition. The price was excellent. I will certainly book with HydroKleen next year and ask for Eric. Great experience.
Craig Kelly7/20/2023
Hydrokleen went above and beyond for us! They were able to make time for us nearly a week before we requested. They did an excellent job cleaning our heat pump, it didn't look very dirty, but when Hacene started spraying it was unbelievable what came out! I highly recommend Hydrokleen to anyone! We will be hiring them to clean our ducts in the near future, I know the job will he done right!
KT Oh6/07/2023
Would absolutely recommend. I was shocked to discover mould in both heat pumps in my newly purchased house. My son and I had been suffering from chronic coughs, and had no idea this was the cause. I called HydroKleen and they booked me in their next available spot, when I mentioned how concerned I was about the mould discovery/Heath concerns and they called me back the next day to book an earlier appointment. Greatly appreciated. Hacene was prompt and professional, he explained the regular maintenance of the unit and showed me the mould he was cleaning out. There was no mess left behind and he wore protective footwear covers to make sure no dirt was tracked through the house. Would recommend and will be using again for future cleanings. Thanks so much!
Dan L5/25/2023
I had an appointment scheduled for June. I got a call saying they had an earlier opening, in which I was very happy to take. Professional, courteous, and he showed me what I should be doing on a monthly basis to keep my units working longer. Dan even took the time to explain the air exchange system to me, as I moved from Ontario and they use different equipment. I would highly recommend Dan and HydroKleen for anyone looking. Absolutely satisfied with my experience.
Harvey Pennell5/01/2023
Dan was very professional, courteous, and thorough. He explained the whole process and showed me the condition of our MiniSplit both before and after servicing the unit. He identified an issue where our unit wasn't producing the correct amount of heat (likely a gas leak) and advised we place a service call with the folks who installed the unit. Our unit was still under warranty and was repaired the same day. Our unit is like new again, and I highly recommend HyrdoKleen ... job well done.
Rachel Jo MacPherson4/29/2023
Hacene came to our home to clean our bathroom vent and install a cover. Over time, without a proper cover, we had a lovely family of birds lay eggs in our vent pipe. Hacene does great work, was reassuring to us when we had concerns, and provided great service. I highly recommend this company's service. Very professional, timely, excellent customer service!
Marilyn Steeves1/02/2023
Dan from HydroKleen Moncton NB serviced our HVAC system and duct work. He was very informative on time and professional. Such great service! I would highly recommend him to anyone! I work in real estate and often we have homes that need to have this type of work done, you can guarantee there will be a referral from me. Dan was awesome! He deserves a nice Christmas Bonus!!
Rachelle LeBlanc1/02/2023
Dan arrived early and went right to work. He realized quickly that the service I ordered was not what I needed and amended the call that was half the price I thought I was going to pay. He completed the job in half the time originally scheduled and what he did do was clean all the ducts and outdoor vents. I was totally satisfied and would recommend this service to others.
Kim Laforest1/02/2023
From the first phone call to having Mark arrive on time, explain everything & do a wonderful job it was a seamless, easy experience. I couldn't believe how dirty the heatpump was & we will have it done annually from now on. Mark is very professional & friendly, even my timid dog approved!
Leah Vallis1/02/2023
Hacene visited my dad’s summer place today to clean his heat pump and he did an absolutely wonderful job! Given it was the middle of the week and my dad had already moved out for the summer, there was no one home, but Hacene kept me in the loop during the entire cleaning. He even sent several before, during, and after pictures/videos. We will definitely use HydroKleen in the future!
Jonathan S12/02/2022
I couldn’t possibly say enough good things about Hydro Kleen! The employees name was Mark & simply put he was incredible! Whatever he’s making, I’d give him a raise as I I have already referred them to friends who need duct cleaning etc. They cleaned, the ducts, 10 vents & the dryer vent as well. We bought the house a couple years ago & had no idea how dire they were in need of cleaning. Mark answered all questions, was thorough in his work, gave up tips & showed us how filthy everything was. Quite possibly the best customer service I have experienced in 40+ years. Thanks!
Rosalinda Kan12/02/2022
Absolutely amazing! Recently moved into our home and decided to get our dryer vents cleaned. A competing company came and our dryer stopped drying after their cleaning. They came back and said they couldn't do anything and to contact another company!! We called hydrokleen and they came same day and dislodged a clog likely created by the other company. Our dryer works even better now. Very grateful for hydrokleen! They were so professional! 100 percent recommend!
Christy Mullins12/02/2022
We hired HydroKleen to clean a duct system that had not been used in five years. Rose, in the office, made the scheduling very easy and she was communicative throughout the process. Mark, our technician, was on time, knowledgeable, tidy, and thorough. He really took his time to explain the process and had us up and running in no time. The cost was very reasonable, especially considering the amount of work he did. Highly recommend!
Paul Juhnke11/02/2022
Exceeded expectations. Mark is very personable, professional and excels at customer service. He took the time to explain the process of cleaning our air exchanger ducts and show me his progress as things went on, and provided tips on maintaining our air exchanger unit as well. The peace of mind is worth every penny. The owner followed-up with me afterward as well -- they obviously care, own their work, and work hard to earn your business. Highly recommend!
Mike O'Connor11/02/2022
Mark did a thorough job: he called ahead to confirm, he was on time, explained the details of each step, and he was very tidy. The ductless heat pump is clearly as clean as new, and there is no apparent residue or detergents. Overall, 2 units was approx 2.5 hours cleaning and rinse.
dustin tymchak9/02/2022
We had discovered how filthy our heat pump head unit was after moving into our new home, so we reached out to hydrokleen based on the online reviews. Wed night I reached out via email for a quote, and I received a prompt reply and booked an appointment for that Friday. The technician that came out was "Mark", he was as plaseant and professional as the reviews that name him specifically also. He did a great job, thorough, clean, and explained the process the entire time. Following the service, he ensured I knew how to mitigate these issues to avoid expansive maintenance, through minor routine adjustment. Very good service. Would highly recommend to anyone, worth every penny (reasonably priced). Ask for Mark....
Pascale Paulin9/02/2022
Les suggestions qui nous ont été faites pendant la visite du technicien étaient excellentes et nous ont permis de régler plusieurs problèmes d'un coup. Le technicien était très connaissant et nous expliquait chacun des étapes du travail qu'il a fait chez nous. Après sa visite, nos unités de thermopompes fonctionnent plus efficacement et nous remarquons que l'air dans la maison est plus fraîche! Je recommande fortement!
David Jones9/02/2022
Very Professional, knowledgeable, and friendly. Did a wonderful job cleaning the mini-split and air exchanger. Explained process fully and answered any questions I had. Amazing how dirty the mini-split was. Will definitely make the mini-split cleaning a yearly endeavor as I could not believe how much dirt and mold it contained, even though I had been cleaning the filters several times a year. Highly recommend this company.
Nathalie Landry9/02/2022
J'ai adoré le service fait par M. Hacene. Il est très amical, son histoire est passionnante et il est très sympathique. Nous avons fait la ventilation de la salle de bain, la sortie de sécheuse, le nettoyage des conduits ainsi que de notre unité extérieure. C'est un long travail mais M. Hacene est très minutieux. Un service en français, aussi, c'est un plus car ça se fait rare à Fredericton. Je le recommande fortement.
Dan Forret8/02/2022
I hadn't had my Heat Pump completely cleaned in awhile. Hacene came on time and did a complete clean. I was very impressed with his professionalism, explaining everything he did. He showed me everything he did, I couldn't believe the amount of dirt that collected in the system. He even went so far as to change out the batteries in my remote. Very happy, impressed and highly recommend anyone looking to have their heat-pump cleaned. 5 stars plus !!
René Savoie7/02/2022
Look no further! Sadly, one of the few companies that actually provides excellent timely quality Service with Professionalism. It's nice to actually get what you paid for, and then some! Great job leading by example, guys! Now, if we could only get the multitude of companies out there out to gauge customers and couldn't care less about their customers, to start following in your footsteps, what a wonderful this would be! A+ to HydroKleen Moncton
Sean Craswell7/02/2022
TLDR; great service. Excellent technician. Not sure what happened during the process to book an appointment online. Further details below. Service technician was courteous and communicative. The tasks he completed were well-explained and he answered any questions I had. He asked which facilities were best to use in order to get fresh water and dispose of waste-water. Having the snapshot of unit performance before and after the service was unexpected and interesting to see. It seems like an expensive service, but the price is definitely in the same range as other providers. I feel like it was the best value when compared to the options available. The only criticism I have, and this might be my fault, is that after I received and accepted a quote, I waited to be contacted about booking an appointment. After approximately two weeks I contacted them and the appointment was booked quickly. So I’m not sure if they were just busy and my quote was lost, there was some disconnect, or if I just missed that I was supposed to contact HydroKleen to book the appointment.
Sally Folkins6/02/2022
I had my HVAC ducts and vents, as well as my dryer vent cleaned out last week. Mark was the technician who came out and he was great! He put down a mat in my entry way to protect the floors and put on shoe covers when he was working inside the house. He made sure to explain everything he was doing throughout the process and kept me updated with what he found. He noticed one of my vents wasn’t properly connected and fixed it for me. Despite all the debris he took out (the cleaning was long overdue!) the house stayed clean as he made sure to collect everything along the way. I was very happy with the service and will use Hydrokleen again when my system is due for it’s next maintenance!
Nichole Elizabeth5/02/2022
Hacene did a wonderful job cleaning both our heat pumps. He was thorough and his process leaves no mess behind! He was also lovely to chat with and great with our dogs. My partner had been having bad allergy issues and Hacene pointed out the mould that was in our heat pumps. Having them cleaned has made such a difference in the air quality of our home!
Alex Sklavenitis5/02/2022
Spectacular service. Took the time to teach us as new homeowners how to properly take care pf our systems between visits. He made my heatpumps work like new, the difference in output us night and day. He even got along with my 3 year old! Cannot recommend this company enough!
Brittany Bowmaster5/02/2022
Awesome experience with hydrokleen back in November. They arrived on time. Explained everything. They thoroughly cleaned my air exchange system and dryer vent. My son was extremely interested in what they were doing and kept trying to help them and they were very kind and patient. We joked that they will have to pick him up for his first day of work tomorrow. The owner was teaching another guy and he was a great teacher from what I could hear, always explaining the 'hows' and the 'whys'. He also inspected my heat pump before leaving and showed me, unfortunately it was full of mold and only 1 year old. I appreciated the time, effort, patience with my son, and education. This company was worth every penny in customer service alone.
Jason McKnight5/02/2022
Beyond happy as they took there time and showed and explain to me what they were doing and I had no idea how dirty my heat pump was. Extremely friendly and very impressed with the job they did. I plan on telling everyone I know that has a heat pump to call Hydro Clean. This is not your average split mini clean as there system is amazing and Allergy friendly sprays and sanitizing.
Jayne5/02/2022
The person they sent over was very professional, very approachable, and got a stellar review from my dog, hahaha! I was surprised by how much crud came out of my machine. He even took the time to show me all the parts affected when I asked for more detail on what he was doing. Overall a great and educational service.
Next Level Group NLG5/02/2022
Eric was fantastic and on time right to the minute. I was amazed of the professionalism and cleanliness and care into each task. Upon arrival, Eric asked if he could review the scope of why he was called, he also requested a quick tour and run down of location of all ducts etc... He walked me through his entire process and asked if I was ok if he used certain things such as sink water, etc... Upon departure I was left with literature to review re: the hydrokleen advantage and guarantee. I will certainly use again, thank you!
Bruce May5/02/2022
the air exchanger and dryer vent cleaned as it has been awhile since done. difference on both is noticeable right away. One never realizes the dust and reduce air quality when this area is not cleaned. HydroKleen is a company that should not be passed by. Call them and you will have no regrets
Kieran Goodwin5/02/2022
Eric was extremely professional and was explaining everything he did. He got me to have a look at certain things so I would know what to look for. He asked permission for everything he did such as filling up and emptying out his buckets. I look forward to seeing Eric again in the future.
Dan MILLER5/02/2022
A very professional tradesman visited our home and carried out the required procedures. he explained what it was that he had to do, what assistance we could be to him and then he got right on with the job. As the job was easier to conduct than normal, ie clear access and not much debris, he completed his task in less time than planned. He then ensured that our quote was adjusted accordingly. He explained his work including a small demonstration of the equipment that he would be using. I was most impressed with both him and his results., He represented HydroKleen to the highest of standards. Thank you. We will be calling again in the future.
Crazy Adventure5/02/2022
David was absolutely fantastic. Explained what he was doing and has fantastic customer service. Totally worth it and will use the service again for my other equipment. No need to shop around. These guys know what they are doing and do it right. Thanks for having such a great staff member.
Jodie Carleton5/02/2022
This company certainly knows how to communicate. From the time that I initially contacted them to the moment the job was done, I felt informed. The technician Dave was excellent, arrived and ready to work as scheduled, communicated what he was going to do, did it and then rounded back at the end to summarize what was done. Just Amazing! I will certainly use them again and would highly recommend this business.
The Adventure1/20/2022
David was absolutely fantastic. Explained what he was doing and has fantastic customer service. Totally worth it and will use the service again for my other equipment. No need to shop around. These guys know what they are doing and do it right. Thanks for having such a great staff member.
Devon Ross5/02/2021
This is literally the most professional experience I have ever had working with the trades. Not only was the technician so professional and on the ball, but so was the person answering the phone even. Possibly the absolute best thing though was this companies use of project management and invoicing software. I got an emailed estimate before the job, a precise appointment time, a notification when the technician was on his way (I mean wow, thank you), and an emailed invoice right after he left. Could not be happier with this experience.
Rachel C5/02/2021
I highly recommend this company. It was quick and easy to book an appointment, we recieved a quote immediately, and communication was excellent . Our technician Dan was punctual, professional and went above and beyond. Our Moncton home is 40+ years old and the previous owners had never had the dryer vent cleaned. We will sleep easy now that our dryer is more efficient and we no longer have the worries of a vent fire.
Susan MacDonald5/02/2021
I would highly recommend using Hacene's services for your heat pump maintenance. He was extremely kind and professional, and was meticulous in the cleaning of our heat pump. He made a point to show me the condition of the inside before he started cleaning it, and during the process to see the huge difference it made. The entire process was done very quickly and there was no mess left behind. We will definitely be using his services again for our heat pump on a regular basis, and will also take advantage of the duct cleaning service he provides.
Adam Williamson5/02/2021
Called at 10am and he arrived at 4pm that day. The cleaning took less than an hour and everything was very professional. He wore protective covers for his feet and face. He supplied me with an informational pamphlet, as well new batteries for my heat pump controller! The heat pump looks brand new and that dirty sock smell is gone when the heat is turned on. I would highly recommend this service to anyone with a heat pump. Very impressed with this service.
Isabelle Nowlan5/02/2021
Recently contacted HydroKleen for a mini split cleaning service. Dealt with Hacene, he was amazing, very friendly and personable (Bilingual too). He was professional and punctual, was even able to fit me in the same day I called. Hacene took the time to explain every step and gave us his professional advice for at home maintenance until my next yearly service. My machine had never been opened and cleaned so you can imagine how dirty it was. After my service with Hydrokleen my machine looked new and works even better now than ever. Thanks HydroKleen for the awesome service, you will 100% be receiving my business yearly from now on. 1 extremely satisfied customer right here!!!
Stephen Robb5/02/2021
Daniel was amazing! I couldn’t ask for better, more thorough service. He cleaned 4 mini-splits for me and they are all working much more efficiently. There was one which had just stopped working and he got it going for me and showed me how to trouble shoot it next time. As well, he went through the settings on the units so I now better understand how they work. Thanks so much!
Paul & Denise Leclerc5/02/2021
Professional service provided by Daniel and he explains every step as he cleans the unit. Was amazed at the mould that came out when he started cleaning as I had it cleaned by another company the year before. Have now signed up to have them contact me on an annual basis.
Denise Dort8/21/2020
Friendly, Courteous and Respectful of COVID protocols, very clean and presentable technician, Eric, used shoe coverings upon entering home every time he stepped outside to his utility van, explains procedures to every aspect of the job/cleaning and upon leaving asked if I had any questions....upon calling to book the appointment, the personal administrative assistant, Deborah, is extremely friendly and will definitely call them again🥰
Ellen Smith6/25/2020
Very impressed with how professional, thorough, knowledgeable and respectful Eric was. Also impressed with the office staff! Our machines smelled sweet, like they had just been newly installed, after Eric left. He also explained how we could remedy any other issues that may arise at a later time, such as topping up refrigerant, etc. Will use this service from now on!!
Elizabeth O'Neill5/02/2020
A-1! Service was exceptional! The technician and owner, Hacene, showed us and explained everything he was doing and gave us tips on how to maintain our heat pump in good condition. We couldn't be happier with his work - no mess was left anywhere... and we can now be sure only FRESH AIR is pushed through our system. Highly recommended!
Beverly Davidson5/02/2020
Hacene from Hydrokleen cleaned both of my ductless split heat pumps today. First time anyone took my machines apart to do anything with them. He explained each step of the process and the results were shocking. The mold that was inside of the heat pumps was scary and I have had my machines cleaned each year. The machines looked new again when he was done cleaning them. Hydrokleen is definitely a step above any company I have had in to clean my systems. Highly recommended and will use this company for years to come!