Testimonials from our customers
Customers’ satisfaction is our top priority at HydroKleen Canada. The testimonies below show the positive experience of the people who chose us as their service provider.
Reviews for
HydroKleen Canada
Jamie Smith10/14/2023
Eric was thorough when he tested our heat pump, showed us the results before and after the cleaning. He was very professional when he spoke on how to keep the unit working efficiently. Hope to get him again next year. The option for e-transfer is a handy method of paying too. .
Rejean Fontaine9/30/2023
Un excellent service et de professionnalisme du début à la fin,que ce soit la personne qui a répondu aux téléphone jusqu'au technicien qui a complété les travaux. Réponse rapide et courtois de la personne qui répond au téléphone, date et heure précise et respecter par le technicien. Technicien compétent polies et respectueux, travaux bien exécuter et propre... 👍👍 Oui je le recommande à 100%... Équipe de Valleyfield...
sylvain bonilla6/02/2022
Service 5 étoiles du début du processus lors de la demande d'une soumission jusqu'à la réalisation des nettoyages. Réponse rapide, suivi de RDV efficace et surtout honnêteté : le conduit d'échangeur d'air n'était pas requis car propre. Nous ne le savions pas car nous venions d'acquérir l'appartement. Le technicien nous a contacté pour nous le mentionner afin de ne pas effectuer ce nettoyage pour rien et se faire charger inutilement. Prix compétitifs car j'avais demandé plusieurs soumissions. En résumé, je recommande cette compagnie, très professionnelle.
Sylvie St-Pierre5/02/2022
Du premier appel suite à une promo reçu à la maison, la personne m’a rappelé qqes secondes après et m’a vraiment tout bien expliquer ce qui allait être fait pour le nettoyage de mon unité mural de climatisation et de chauffage, vraiment un excellent service. Puis rdv de la personne pour nettoyer, il m’a appelé qqes minutes pour m’aviser de son retard et durant l’exécution du nettoyage, WoW tout montrer et expliquer et tout répondue à mes questions, pris son temps, très professionnel et vraiment très sympathique, tester la température avant 20-22 degré et après le nettoyage 7,7 et continuait de baisser WoW retrouver mon air clim qui ne climatisait pratiquement plus, vraiment un excellent service , je suis tellement contente, je recommande. Mon air clim avait 11 ans et jamais elle n’avait été nettoyée, maintenant que je connaît se service, je vais les rappeler plus régulièrement car va prolonger la durée de vie de mon unité et coûter moins cher d’électricité car elle travaillait pour rien car elle était vraiment très sale et je n’ai pas l’équipement pour faire un nettoyage comme eux. Merci merci merci à Zakaria Amnay pour se service hors pair et aussi à la personne qui a prise mon appel. La madame est très contente d’avoir de nouveau un air clim qui fonctionne !
Nicolas Rempfer5/02/2022
De la prise de rendez-vous au nettoyage en lui même, tout a été facile et fait dans le respect du client, je suis très satisfait du travail réalisé par HydroKleen. Mon unité murale respire désormais la propreté ! Le technicien (très sympathique et poli) a fait un très bon nettoyage en profondeur et a pris grand soin de protéger le plancher, les murs durant son passage, contrairement à certaines autres compagnies peu regardante à ce niveau-là... Je recommande à 100%!!
Diane Houle5/02/2022
Zak was very courteous, accommodating and polite. His work was completed in a timely manner. For him I rate 5 stars. Only reason I did not rate five stars for HydroKleen was that we were told that the work would be done during the week of July 17 yet the technician showed up without notice on Monday morning at 8:30 AM. As a result he had to come back on Friday to complete the work as 4 out of 8 co-owners were not there.
Hacene Amarouche1/04/2022
After a long career in oilfield working on offshore platforms for over 25 years all over the world, 3 years ago my wife and I decided That it’s time for me to settle down , we heard about hydrokleen online and we managed to buy our 1st license with territory rights in saint john New Brunswick canada, we can’t say enough about the support we received from hydrokleen family ( yes hydrokleen is my 2nd family )either from head office in Australia ,hydrokleen canada , basically Wayne and Deborah Arsenault from Hydrokleen atlantic guided us step by step how to run a new business from scratch , the truth is that it came like “ a business in a box” ready to own a company, then a year later we ended up investing in another license and territory next door Fredericton NB canada, To be completely honest this the best decision we ever have made , I can’t imagine a better transition from working in oilfield to owning my business!! It’s really rewarding Working with the best equipment ever made to clean mini-split heat pumps, there is NO equivalent anywhere, I confess my biggest joy after a cleaning is to see the big smiles on customers faces , actually I ended up many times customers giving me flowers, veggies from there own garden, fresh honey, maple sirop, beers , wine and even a bottle of whiskey!!just because our customers are so happy with hydrokleen , my wife told me one day “ Next time I Hope you won’t get paid with chicken!!” Seriously if you are looking to own a business choose Hydrokleen, you won’t regret it . If anyone has any questions regarding hydrokleen I can be reached on our Facebook page “ hydrokleen saint john & Fredericton NB “ Happy new year to all
Kevin Labelle8/02/2021
Service impeccable et très professionnel ! Il m’ont fait un excellent prix aussi! Fais deux fois que je fais affaires avec eux et je vais continuer! Le technicien est très professionnel et a l’écoute de mes besoins! C’est la compagnie qu’il faut si vous voulez un travail sans retouche!
Roxanne Roy5/02/2021
Nous avons eu un excellent service. Zac a fait un nettoyage d'une qualité exceptionnelle. J'ai tout de suite recommandé vos services à ma soeur! Nous sommes satisfaits à 150%. De plus, vos produits son non-toxiques et ils sentent très bon! Merci, également pour les conseils d'entretien généraux. Ils nous serons très utiles. Si vous avez à faire affaire avec des professionels pour le nettoyage de votre unité murale, Hydrokleen est l'endroit où téléphoner. 😁😁😁😁
Andrew Sunde5/02/2020
I just had a cleaning done and the technician did a great job. Very polite, careful and considerate of my home. Took his time to make sure everything was done right and without issue. An excellent experience! My AC is a wall unit located 20 feet up in a stairwell. Was no issue for him!
Corey-Ross Miles5/02/2020
Need your A/C unit cleaned for the summer?! Get this... we've been living at our townhouse for almost 7 years and have been trying different services from various companies to do maintenance on our wall mounted Air Conditioning unit over the years. Mold buildup has always been a problem with these ACs and getting a proper cleaning job is hard to come by. However! After hiring multiple companies for the job and always ending up completely disappointed, we finally found the one! We took a shot at HydroKleen in Valleyfield and we are absolutely thrilled. Outstanding service! Their technician (Dave) was super courteous, thorough and very friendly which can be rare these days. The job he did was phenomenal and the way they clean the unit is far superior to any other service we've gotten in the past. We will be getting ours done every second year at 229$ tax included for inside and outside unit, which IMHO is a total steal considering how pristine this unit is in comparison to past cleaning jobs (where I felt like I literally just set my money on fire lol). Figured I'd share the awesome experience, these guys deserve it. Looking forward to breathing clean cool air all summer long 😁
Sylvain Brière5/02/2019
**Mise a jour 27 Aout 2018** Après un appel de la directrice le mardi, ils ont fait effectuer le travail par un autre opérateur. Le travail a été très bien fait, et la technologie utilisé pour nettoyer notre appareil climatisation est excellente. L'appareil est vraiment propre de bout en bout. Merci d'avoir rectifié la situation! Voici mon expérience avec Hydro-Kleen Repentigny: Je place un premier appel de service le Vendredi 17 Aout 2018. Une boite vocale m'accueille immédiatement me demandant de laisser mon nom et un numéro de rappel. c'Est ce que je fait. Le lundi PM Toujours pas de nouvelles. Je rappel le Lundi, toujours la boite vocale. j'appelle donc le numéro sans-frais. On me répond! j'indique donc ma situation et on me dit qu'on va me rappeler dans quelques minutes. Magie! 15 minutes plus tard je recois un appel du franchisé de la région de Repentigny. Je prend rendez-vous avec celui-ci. Jeudi a 14h. Les techniciens sont au rendez-vous et quelque minutes plus tard ils m'apprennent que l'appareil qu'ils ont ne prend pas en charge les unités murales de 48 Pouces. Ils m'explique donc que c'Est possible de faire le nettoyage mais il faut "Fabriquer" une toile et que les frais passe de 185$ a 250$!!!. j'appelle donc le propriétaire de la franchise pour lui exprimer mon mécontentement et me dis que c'Est comme ca..... Il m'offre une réduction de 25$ dons des frais de 225$ pour fabriquer la toile. et me donne un rendez vous le lendemain. Le lendemain, pas de nouvelle...... Je lui envoie un texto pour lui demander vers quelle heure il pense passer...... il m'envoie une réponse m'indiquant qu'il va falloir remettre a la semaine prochaine! (Voila 7 jours depuis mon appel initial). Ensuite j'envoie 2 autres textos pour savoir quand le rendez-vous la semaine prochaine... J'appelle donc a hydro-kleen Québec afin d'expliquer la situation et soumettre mon mécontentement. La réceptionniste (Très gentille) se dit désolé des inconvénient et me "Promet" un rappel Lundi Matin des propriétaires régionaux. Lundi 17h, Aucun appel....... Je ne crois donc plus au sérieux de cette organisation. C'est dommage puisque la technologie semble donner de bon résultat, si je me fie aux autres commentaires....
Reviews for
HydroKleen Québec
N8/16/2024
J’étais dans une situation précaire et j’ai reçu un service 5 étoiles à tous les niveaux. La réponse à ma demande par courriel a été rapide, les communications (téléphone et texto) efficaces et la courtoisie des plus agréable. Je remercie la personne à l’accueil pour la prise en charge efficace de mes besoins, la journée même de mon appel. Le technicien était compétent et gentil. J’ai rencontré des gens professionnels et humains chez Hydrokleen Laval. Merci!
Amanda Scalia8/02/2024
HydroKleen Laval was a very professional business. Service agent showed up right on time, was precise, fast and efficient and knowledgeable about the cleaning. I’ve never had a mural AC unit before and when we moved in it was already here and I never knew it needed to be cleaned. What I saw coming out of it was disgusting I am so happy with the result. They left no mess at all, and I was impressed. My AC is now working amazing and excited to use their service again. They also tested the machine and it works much better now in terms of percentage. The outside part of the machine was also cleaned. Service was 10/10.
M Santoyo7/22/2024
The service given by Hydrokleen was excellent. My a/c needed a thorough cleaning. It has been years! Karim applied a cleaning product to the coils putting a receptacle underneath to catch all the dirt. He also took apart all the outside parts and washed them. After letting the product sit for a while, he rinsed everything with a pressure water machine, specific for this. The a/c was squeaky clean, no mess. Excellent job.
Jean-Francois Poirier7/18/2024
Excellent service. Very professional. Really take the time to assess the system, evaluate, and a very deep thorough cleaning of all the machines. They really go the extra mile to evaluate performance before and after each machine is cleaned. Very respectful of the premises. Showed on time, notification when they’re on their way. Great experience. Not the cheapest but definitely a 5-star experience and service. Highly recommended and will contact in the future.
Karolann Gratton5/29/2024
mai 2024 un mot pour féliciter les gars de Hydrokleen pour le nettoyage du tuyau de sécheuse et les ventilateurs de salles de bain: service impeccable, tout est laissé propre! Entretien nécessaire chaque année pour le tuyau de sécheuse. Je recommande cette compagnie! Mme Garant Mirabel
paul-andre claveau5/24/2024
Jâai souvent fait nettoyer mon appareil de climatisation par Hydrokleen Laval (une unité de climatisation murale ) Dans mon cas un nettoyage bi-annuelle Toujours satisfait du service, ponctualité des techniciens, beaucoup de courtoisie Et encore plus cette année, je regarde mon climatiseur et il est impeccable, complètement nettoyé autant en dedans que en dehors jâai la conviction que la moisissure , et autres saletés sont disparus , et la satisfaction de mieux respirer Aussi le technicien mâa rappelé comment utiliser la manette de contrôle à son maximum, Dans mon cas lâutilisation de la commande X-FAN. Merci
Eric Dufresne5/22/2024
Vous recherchez des professionnels certifiés, qui utilisent des produits de qualité et soucieux de votre confort en vous expliquant ce qu'ils font, Hydrokleen Laval est l'entreprise. Sebouh, le technicien, a été au-delà de nos attentes et c'est certain que nous ferons appel à ces services pour les prochains entretiens. Bravo Sebouh pour ton travail méticuleux et irréprochable!
Sylvie Morin5/15/2024
Jâai beaucoup apprécié le travail de qualité et la courtoisie de Vahon. Très minutieux, il a pris tout le temps nécessaire pour sâassurer que lâunité murale était vraiment complètement propre. En plus, il mâa donné de précieux conseils pour la garder le plus propre possible. Merci!
Christian Bourque4/26/2024
Je fais appel à HydroKleen depuis plusieurs années déjà pour le nettoyage de mon unité de climatisation murale et leur service est impeccable. Durant la période estivale, mon unité fonctionne 24/7 et elle s'encrasse rapidement alors il est toujours impressionnant de voir à quel point celle-ci revient à un fonctionnement optimal et une odeur d'air pure après leur passage. Je vous les recommande fortement.
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Francois Riendeau10/14/2023
Très satisfait du travail professionnel du technicien d'HydroKleen-Laval. Le résultat final est fantastique, ma machine n'avait jamais subit un tel nettoyage après 11 ans d'utilisation. Elle est super propre et fonctionne comme une neuve. Merci à Sebouh pour son service et travail exemplaire.
Lise Duguay10/07/2023
Bonjour côté positif j’ai aimer sa franchise car mon air climatiser n’était pas du à être nettoyer mais il l’a fait quand même ,c’est mon drain qui d’après lui la pression se fait pas normalement donc j’ai encore le même problème elle coule encore et pour le nettoyage du moteur arrière ça été fait mais il a laisser tout les débris de poussier sur mon balcon sans le nettoyer c’est une cliente amie qui m’a recommander disant qu’il nettoyait avant de partir et je n’ai pas vérifier je lui ai fait confiance c’est mon point négatif .
Carlo Gaudreault9/15/2023
My split AC started leaking in our condo and needed immediate attention (... I was over due for a maintenance). The company GestionAir I hired to install my air conditioning recommended the HydroKleen team, and to my pleasant surprise, they sent a professional to fix the issue promptly. Their service was not only fast but also highly professional. The technician they sent was knowledgeable and efficient in cleaning the interior and exterior units with specialized equipments. My AC is now working perfectly, and I couldn't be happier how fast it was resolved and at a reasonable price. I highly recommend HydroKleen for their exceptional service and quick response. Thanks, merci!
Frederic Ouellet7/13/2023
Le nettoyage hydro kleen est essentielle pour un bon fonctionnement de mon climatiseur murale. C'est la deuxième fois que je demande leur service. Je viens de retrouver le débit d'air comme neuve (30% de plus que quand elle était sale) et son air est 4 degré celsius plus froide, ce qui fait une différence vraiment apprécié lorsqu'il fait plus de 30 degré dehors. Les techniciens sont bien formés, courtois, souriant. Ils sont bien équipés, c'est aussi très rapide comme service. Ça vaut vraiment le coup, surtout au niveau de la qualité de l'air qui sort de l'unité... wow, ça sent propre!
Danielle St-Pierre6/14/2023
Très satisfaite du travail effectué par Hydrokleen, le technicien était fort sympathique et courtois, nettoyage fait dans un délai rapide, tout était propre et rangé lorsqu’il a quitté, je n’hésite pas à firtement recommandé Hydrokleen et je les contacterai à nouveau dans 2 ans pour la maintenance de notre thermo-pompe.
Jean Labelle5/10/2023
C’était la première fois que nous avons fait appel à cette compagnie, nous avons été impressionnés par leur professionnalisme avec une équipe super-amicale. ils ont honoré leur engagement et leur rendez-vous . Merci aux membres de l'équipe pour leur excellent travail. Aujourd'hui, nous sommes certains de respirer de l'air plus propre . merci Jean Labelle
Geraldine Bernard4/28/2023
J'ai beaucoup apprécié le message texte avant l'arrivée du technicien avec sa photo pour dire que ce sera bien la bonne personne. Cela est rassurant pour les personnes qui vivent seules. De plus, le technicien Vahon était très professionnel, il était très agréable et respectueux. Il a effectué un travail de qualité et a démontrer une compétence hors du commun. Il répondait à toutes mes questions de façon très professionnelle, il m'a même envoyé les photos et m'a donner des recommandations par messages texte pour améliorer un problème qu'il a su diagnostiquer. Ma sécheuse sèche très mal et il a trouvé le problème. Pour moi cette entreprise est excellente et je la recommande fortement. Je suis extrêmement satisfaite Merci infiniment Géraldine
Nyla May Bulliard4/25/2023
Vahon et Pat de l'équipe d'Hydrokleen ont fait une super belle job en plus d'une très professionnels et gentils! je recommande. On reçoit un texto avant l'arrivée du technicien et Virginie pour les rendez-vous et pour l,explication avant le rendez-vous est au top!! Merci 😉
marie hervieux2/02/2023
Le technicien a été très gentil et professionnel. Il m'a expliquer chaque étape qu'il faisait. De plus, il m'a montré la différence entre un côté de ma thermopompe qui était lavée et l'autre côté qui n'était pas encore lavé. C'était super. Je le recommande et je vais rappeler la compagnie pour mon prochain nettoyage.
Mohammed Said Hadjari12/02/2022
Très bonne expérience, les deux techniciens nous ont bien expliqué tout ce qui allait être fait avec sourire et courtoisie, à recommander, sans oublier le service à la clientèle depuis le premier appel jusqu'à la prise de rendez-vous , tout s'est effectué par des échanges courriel, bravo à tous.
Maher E11/02/2022
Everything was great from start to finish. I was provided with clear information on their services and was able to easily choose the best option for what I needed. The technician that came was on time, professional and knowledgeable. Will definitely use them again and would recommend without hesitation! Thank you HydroKleen!
Maher Eid10/07/2022
Everything was great from start to finish. I was provided with clear information on their services and was able to easily choose the best option for what I needed. The technician that came was on time, professional and knowledgeable. Will definitely use them again and would recommend without hesitation! Thank you HydroKleen!
NL Nat A Loocas7/23/2022
Super belle expérience avec Hydrokleen Laval, les techniciens très courtois, professionnels et efficaces. WOW!!! 🤩Toute une différence pour la performance de notre climatiseur et notre sécheuse. Vraiment un sentiment de travail bien accompli lorsqu’ils ont terminé!! Merci Hydrokleen, je recommande chaudement
Reviews for
HydroKleen Atlantic
Larry Cheverie8/22/2024
Eric is a great technician. He was courteous , friendly, full of information, showed us what came out of the unit. We will definitely let our neighborhood know that they need to clean their units with your company. We will see Eric in a year for cleaning. Also , he cleaned up afterwards. Thank you to Eric.
Ron Allison8/16/2024
Mr. Duguay was great. Easy to talk to, answered all of our questions. He gave me advice on how to operate my mini-split in the hot and humid weather so it wouldn’t ice up. He explained what was happening. When I previously called the dealer about the problem they said it was normal. He also advised me to call the dealer because the fan motor or fan bearing was bad, creating a high pitched noise. I always thought it was the nature of machine. Great guy, highly recommend. Looking forward to getting him again next year. Ron Allison Miramichi, NB
Jamie-Lynn Nassr8/02/2024
It is not too often you find quality workmanship like we have experienced with both Daniel and his assistant Jake! These men were on-time, had 4 units to clean, each one having it's own challenges, but they were so efficient, and professional, that I can't thank you enough. Our new go-to! Thank you. Jamie-Lynn Nassr
Joee Lefebvre7/25/2024
First time getting our heat pumps cleaned and Dan and his helper were great! Took the time to show and explain what he was doing, we learned a lot! One of our units was taken appart and crooked and he took the time to put it back together for us. Great service, absolutely recommend.
Roy Zosa7/25/2024
I had an excellent service with Hydrokleen, not only did they do a fantastic job cleaning my HVAC but they also went above and beyond by fixing a clogged pipe even though it wasnt part of the service. They were professional and courteous. I highly recommend them for their exceptional service and dedication to customer satisfaction.
Kylah Maher7/24/2024
I had the pleasure of hiring HydroKleen to clean my heat pump, and I cannot recommend them highly enough. From start to finish, the experience was exceptional. On the day of the appointment, the technicians arrived promptly and we're incredibly professional. They took the time to explain the cleaning process thoroughly, answering all of my questions with expertise. It was evident that they were knowledgeable and passionate about their work. The cleaning itself was thorough and efficient. My unit was left spotless and functioning optimally. Overall, my experience with HydroKleen was outstanding. Their professionalism, expertise, and commitment to customer satisfaction truly set them apart. I will definitely be using their services again in the future!
Derek Rose7/04/2024
Eric was very friendly and professional. He advised us not to have one of our heat pumps cleaned ( thus saving us just under $200 ) as it was not necessary given it's age and use. He outlined every step and was considerate of the space he worked in. Very pleased with his service and the quality of the work.
Ronald Landry6/27/2024
I called for a heat pump cleaning and the Lady that answered the telephone was super positive. She is the perfect example of how a customer service driven business should speak with their clients. She was so positive and was able to squeeze me in on short notice. Then...Dan the service professional kept me informed of timelines and took care of my servicing in a timely way. all around great experience and I would highly recommend HydroKleen to anyone. great job and thank you !!!!
Patricia King6/19/2024
I absolutely love Hydroclean!! I would recommend them to anyone...Daniel is a real professional and he is completely trustworthy! It feels good to have experienced professionals come into your home and give your heat pump and dryer vents a thorough cleaning which will keep you safe and make everything run smoothly. Thank you so much Hydroclean!!
Collective Health6/12/2024
HydroKleen provided excellent service. Eric arrived on time, was efficient in the flow of the work, cleaned up as they went along and reviewed any concerns/follow ups that would be helpful. They cleaned four heat pumps and a dryer vent in about 3.5 hours with no disruption to our operations. Thank you!
Nancy Fall-Holm6/05/2024
Always happy with the cleaning & service i get from HydroKleen for my heat pumps! Plus now i can get my bathroom fan & duct cleaning done as well! Eric does a wonderful job, very thorough & friendly. Everyone you deal with @ HydroKleen is sooo friendly & helpful, would and do recommend this company to all my friends & family!! 5 🌟service every time!
E Theriault6/05/2024
These guys know their stuff!!! Hacene and Vee did an awesome job with both our mini-split heat pump and air exchanger. They are very personable and explained each and every step of the process. I suffer from bad allergies and asthma and since they cleaned our air exchanger my asthma has improved considerably. I was amazed at the amount of mold and dirt that came out of both our systems. Thanks guys for all your help. I 100% recommend these guys. If you want the job done right, call HydroKleen.
Kimberley Sass5/22/2024
Hydrokleen Atlantic I highly recommend them .You start off calling their number the lady who answer the phone has a wonderful welcoming voice with pleasant words that alone made my day â¤ï¸ So positive and peaceful thank you for that like I want to call every morning just to start my day with that . The service man Daniel was amazing I have had heat pumps cleaned before but not done in this way he has an awesome machine that's cleans every little spot he was very informative and compassionate and kind this company is just amazing.Give them a call you see what I'm talking about just love them .
Megan Beairsto5/08/2024
We had a great experience with our heat pump cleaning and dryer duct cleaning. The service guy Eric was so friendly and thorough and explained the process very well. The system for booking is also great - the company seems very efficient and easy to deal with. Will definitely use again and would recommend it to everyone.
Daphna Pearson4/26/2024
He’s a nice guy. Not too hard to look at either. Ha! He needs to come back to do a thorough cleaning . I guess our ventilation system is quite dirty. 😢 But look forward to getting it cleaned up. And thank you Debbie ( I think that’s who I was talking to🤔) for being so efficient in your job. I’m impressed and your a nice person to talk with. Thank you.
Florence Flower4/01/2024
Excellent service. Prompt, on time. Explained everything when the cleaned the ducts of aur exchanger. Also took care of a major issue that could have caused a huge mess in my basement or fire since a bunch of water had been accumulating in the ducts over the winter. Highly recommend!
Joe Smith3/01/2024
Super happy with the service we received having our minisplit deep cleaned. Noticeable improvement with it's function and efficiency. Hasan (appologies is spelling is incorrect) and his staff were excellent to deal with and explained their process very well. This is a fantastic local company, well worth the investment .
James White2/01/2024
I was greeted by Hydrokleen by Debbie who answered our call asking "how can I make you smile today". Wow, what great and positive customer service. They're technician did a great job cleaning and educated us with info. However, they did have to switch appointments on us twice which wasn't very convenient and the prices are high compared to the competition! We will try again next year and with accurate appointments this would be 5/5!
mary beaulieu1/10/2024
Omg Daniel did awesome job! He made it look brand new. We think the heatpump had never been clean, we just moved into a new house. He was so thorough, he made sure no black water was coming down before he stopped cleaning. Even the outside he did an impeccable job.Even cleaned the remote for us. Daniel was very friendly and professional. He is also looking for ways to help you save money.I highly recommend HydroKleen. I should have taken before and after pics.
Ashley Bawn12/12/2023
Scheduled them to clean my air exchange. They came and assessed the unit and said that it didn't require cleaning and didn't charge me! They wouldn't even let me pay for cost of driving here, or time being here. Great customer service, will be using in the future and recommending to friends and family!
Matthew Standish10/20/2023
We just had an appointment with Mark Santos and he provided incredible service. He was friendly, professional, and was very informative and gracious enough to help me to learn about the heat pump system and how to maintain it properly. I would absolutely recommend their service.
Allison Fowler9/15/2023
Had a wonderful experience with HydroKleen today. Hacene arrived on time, was warm and friendly and explained absolutely everything to me as it was being done. Tips were given on maintaining the system between appointments so buildup will occur slowly causing me to use less energy. I would highly recommend HydroKleen and will be using them yearly. Added bonus of getting my dryer vent cleaned out right after. Thanks so much , Hacene
john clevett9/01/2023
Phone for an appointment, was given a date and time. The date of the appointment Eric text me to tell me he would be earlier if we were available, perfect. Eric is very professional knows what he is doing, shows customers any concerns he sees and gives points to improve the system for future cleaning. I usually book HydroKleen annually last year I didn't, I won't make that mistake again. I 100% trust Hydrogen to clean my heat pump.
Sandra Ipsen9/01/2023
We have dealt with many in house services over the years. Plus being in different provinces and city or towns. The contact of getting the service was awesome and so professional, we have had so many no-shows from companies 2-3 times. What we experienced, this will not happen as they honestly care. The Ipsens in Miramichi NB 8/2023.
Adam Turner8/19/2023
We were having really bad allergies while inside the house for at least a month over the summer when it was hot and humid and running our heat pump on air conditioning mode. We figured it was the heat pump causing the allergies, so I tried to clean it myself and that didn't seem to fix our issues. I called HydroKleen and they were able to come out to my house at very short notice to do a deep cleaning on our heat pump. Apparently the unit was full of hidden mold and it required a very deep cleaning to remove it all. It's not really an issue that you hear about, but it is definitely something that needs to be done professionally if you are having indoor allergies. After the cleaning, our allergies almost went away instantly. HydroKleen did a very great job cleaning our heat pump at a very reasonable cost. Your health is 100% worth the cost to get it cleaned. We were very happy with the service and will definitely be using them every year.
Gerard Cooke8/17/2023
We had our mini split cleaned today by Eric Smith from HydroKleen and he was excellent from being on time to performing the work on time and with no mess. He is a very polite young man and very professional in his work. He is a very good asset for HydroKleen to have and we hope to have him back next year for not only the mini split cleaning but our dryer vent cleaning as well. Thank- you Eric for the great service and we will see you again next year. Bev & Gerard Cooke
Jovelyn8/10/2023
We are extremely glad and satisfied with the service. Hacene came and thoroughly cleaned our heat pumps and air exchangers. It made us appreciate the work as he walked us through what he was doing and showing the accumulated dust. He was detailed in cleaning and professional, too. After the cleaning, the air quality felt in the house was significantly better. It's a 5-star service and would definitely recommend!
David Dong8/03/2023
We looked for local HVAC/Mini Split services around Moncton and decided to give HydroKleen a shot based on the great online reviews as well as information for its services provided on its website. We are blown away by the great service and learned how to properly care for our minisplit going forward. Dan was very responsive over text and phone, he was easy to strike up a conversation with and shared tons of tips and knowledge on why its important to keep our system clean. Despite our lack of cleaning for the system since COVID, Dan made us feel at ease during the process despite how dirty our minisplit was. He also went out of his way to help connect us to an HVAC repair service for a leak he noticed!
Don Patterson7/26/2023
Our mini split has never worked this well. Thank you Danial & Mark for bringing our mini split back to life. We think our Mitsubishi unit was installed about 7 years ago. You showed up within 24 hours when our Mitsubishi rep had told us they would not service us period. You have a customer for as long as we own a home with anything you can service Keep up the goid work!!! ⭐️⭐️⭐️⭐️⭐️ The Pattersons
Tori Steele7/26/2023
They gave me a spot to fit me in at the end of the day as I had no heat pump due to a clog and it has new been so hot!!! Erik was so professional and nice and Kathleen at the office was amazing! Great job my elderly heat pump is working again and looks brand new! Great process from the beginning! Highly recommend 👍🏼
Les Chipperfield7/20/2023
Eric was the technition that serviced out heat pump. I like to chat with the technition to fully understand the process they are using. I found Eric to be extremely knowledgeable and very willing to explain every aspect of the service. It was an interesting experience. He was well equiped, knew what he was doing and left the house in pristine condition. The price was excellent. I will certainly book with HydroKleen next year and ask for Eric. Great experience.
Craig Kelly7/20/2023
Hydrokleen went above and beyond for us! They were able to make time for us nearly a week before we requested. They did an excellent job cleaning our heat pump, it didn't look very dirty, but when Hacene started spraying it was unbelievable what came out! I highly recommend Hydrokleen to anyone! We will be hiring them to clean our ducts in the near future, I know the job will he done right!
KT Oh6/07/2023
Would absolutely recommend. I was shocked to discover mould in both heat pumps in my newly purchased house. My son and I had been suffering from chronic coughs, and had no idea this was the cause. I called HydroKleen and they booked me in their next available spot, when I mentioned how concerned I was about the mould discovery/Heath concerns and they called me back the next day to book an earlier appointment. Greatly appreciated. Hacene was prompt and professional, he explained the regular maintenance of the unit and showed me the mould he was cleaning out. There was no mess left behind and he wore protective footwear covers to make sure no dirt was tracked through the house. Would recommend and will be using again for future cleanings. Thanks so much!
Dan L5/25/2023
I had an appointment scheduled for June. I got a call saying they had an earlier opening, in which I was very happy to take. Professional, courteous, and he showed me what I should be doing on a monthly basis to keep my units working longer. Dan even took the time to explain the air exchange system to me, as I moved from Ontario and they use different equipment. I would highly recommend Dan and HydroKleen for anyone looking. Absolutely satisfied with my experience.
Harvey Pennell5/01/2023
Dan was very professional, courteous, and thorough. He explained the whole process and showed me the condition of our MiniSplit both before and after servicing the unit. He identified an issue where our unit wasn't producing the correct amount of heat (likely a gas leak) and advised we place a service call with the folks who installed the unit. Our unit was still under warranty and was repaired the same day. Our unit is like new again, and I highly recommend HyrdoKleen ... job well done.
Rachel Jo MacPherson4/29/2023
Hacene came to our home to clean our bathroom vent and install a cover. Over time, without a proper cover, we had a lovely family of birds lay eggs in our vent pipe. Hacene does great work, was reassuring to us when we had concerns, and provided great service. I highly recommend this company's service. Very professional, timely, excellent customer service!