Témoignages de nos clients
HydroKleen Canada se soucie de l’entière satisfaction de sa clientèle. Les témoignages ci-dessous présentent l’expérience positive des gens qui ont fait affaire avec nous. N’hésitez pas à laisser vous aussi un commentaire!
Service 5 étoiles du début du processus lors de la demande d'une soumission jusqu'à la réalisation des nettoyages. Réponse rapide, suivi de RDV efficace et surtout honnêteté : le conduit d'échangeur d'air n'était pas requis car propre. Nous ne le savions pas car nous venions d'acquérir l'appartement. Le technicien nous a contacté pour nous le mentionner afin de ne pas effectuer ce nettoyage pour rien et se faire charger inutilement. Prix compétitifs car j'avais demandé plusieurs soumissions. En résumé, je recommande cette compagnie, très professionnelle.
Du premier appel suite à une promo reçu à la maison, la personne m’a rappelé qqes secondes après et m’a vraiment tout bien expliquer ce qui allait être fait pour le nettoyage de mon unité mural de climatisation et de chauffage, vraiment un excellent service. Puis rdv de la personne pour nettoyer, il m’a appelé qqes minutes pour m’aviser de son retard et durant l’exécution du nettoyage, WoW tout montrer et expliquer et tout répondue à mes questions, pris son temps, très professionnel et vraiment très sympathique, tester la température avant 20-22 degré et après le nettoyage 7,7 et continuait de baisser WoW retrouver mon air clim qui ne climatisait pratiquement plus, vraiment un excellent service , je suis tellement contente, je recommande. Mon air clim avait 11 ans et jamais elle n’avait été nettoyée, maintenant que je connaît se service, je vais les rappeler plus régulièrement car va prolonger la durée de vie de mon unité et coûter moins cher d’électricité car elle travaillait pour rien car elle était vraiment très sale et je n’ai pas l’équipement pour faire un nettoyage comme eux. Merci merci merci à Zakaria Amnay pour se service hors pair et aussi à la personne qui a prise mon appel. La madame est très contente d’avoir de nouveau un air clim qui fonctionne !
De la prise de rendez-vous au nettoyage en lui même, tout a été facile et fait dans le respect du client, je suis très satisfait du travail réalisé par HydroKleen. Mon unité murale respire désormais la propreté ! Le technicien (très sympathique et poli) a fait un très bon nettoyage en profondeur et a pris grand soin de protéger le plancher, les murs durant son passage, contrairement à certaines autres compagnies peu regardante à ce niveau-là... Je recommande à 100%!!
Zak was very courteous, accommodating and polite. His work was completed in a timely manner. For him I rate 5 stars. Only reason I did not rate five stars for HydroKleen was that we were told that the work would be done during the week of July 17 yet the technician showed up without notice on Monday morning at 8:30 AM. As a result he had to come back on Friday to complete the work as 4 out of 8 co-owners were not there.
After a long career in oilfield working on offshore platforms for over 25 years all over the world, 3 years ago my wife and I decided That it’s time for me to settle down , we heard about hydrokleen online and we managed to buy our 1st license with territory rights in saint john New Brunswick canada, we can’t say enough about the support we received from hydrokleen family ( yes hydrokleen is my 2nd family )either from head office in Australia ,hydrokleen canada , basically Wayne and Deborah Arsenault from Hydrokleen atlantic guided us step by step how to run a new business from scratch , the truth is that it came like “ a business in a box” ready to own a company, then a year later we ended up investing in another license and territory next door Fredericton NB canada, To be completely honest this the best decision we ever have made , I can’t imagine a better transition from working in oilfield to owning my business!! It’s really rewarding Working with the best equipment ever made to clean mini-split heat pumps, there is NO equivalent anywhere, I confess my biggest joy after a cleaning is to see the big smiles on customers faces , actually I ended up many times customers giving me flowers, veggies from there own garden, fresh honey, maple sirop, beers , wine and even a bottle of whiskey!!just because our customers are so happy with hydrokleen , my wife told me one day “ Next time I Hope you won’t get paid with chicken!!” Seriously if you are looking to own a business choose Hydrokleen, you won’t regret it . If anyone has any questions regarding hydrokleen I can be reached on our Facebook page “ hydrokleen saint john & Fredericton NB “ Happy new year to all
Service impeccable et très professionnel ! Il m’ont fait un excellent prix aussi! Fais deux fois que je fais affaires avec eux et je vais continuer! Le technicien est très professionnel et a l’écoute de mes besoins! C’est la compagnie qu’il faut si vous voulez un travail sans retouche!
Nous avons eu un excellent service. Zac a fait un nettoyage d'une qualité exceptionnelle. J'ai tout de suite recommandé vos services à ma soeur! Nous sommes satisfaits à 150%. De plus, vos produits son non-toxiques et ils sentent très bon! Merci, également pour les conseils d'entretien généraux. Ils nous serons très utiles. Si vous avez à faire affaire avec des professionels pour le nettoyage de votre unité murale, Hydrokleen est l'endroit où téléphoner. 😁😁😁😁
I just had a cleaning done and the technician did a great job. Very polite, careful and considerate of my home. Took his time to make sure everything was done right and without issue. An excellent experience! My AC is a wall unit located 20 feet up in a stairwell. Was no issue for him!
Need your A/C unit cleaned for the summer?! Get this... we've been living at our townhouse for almost 7 years and have been trying different services from various companies to do maintenance on our wall mounted Air Conditioning unit over the years. Mold buildup has always been a problem with these ACs and getting a proper cleaning job is hard to come by. However! After hiring multiple companies for the job and always ending up completely disappointed, we finally found the one! We took a shot at HydroKleen in Valleyfield and we are absolutely thrilled. Outstanding service! Their technician (Dave) was super courteous, thorough and very friendly which can be rare these days. The job he did was phenomenal and the way they clean the unit is far superior to any other service we've gotten in the past. We will be getting ours done every second year at 229$ tax included for inside and outside unit, which IMHO is a total steal considering how pristine this unit is in comparison to past cleaning jobs (where I felt like I literally just set my money on fire lol). Figured I'd share the awesome experience, these guys deserve it. Looking forward to breathing clean cool air all summer long 😁
**Mise a jour 27 Aout 2018** Après un appel de la directrice le mardi, ils ont fait effectuer le travail par un autre opérateur. Le travail a été très bien fait, et la technologie utilisé pour nettoyer notre appareil climatisation est excellente. L'appareil est vraiment propre de bout en bout. Merci d'avoir rectifié la situation! Voici mon expérience avec Hydro-Kleen Repentigny: Je place un premier appel de service le Vendredi 17 Aout 2018. Une boite vocale m'accueille immédiatement me demandant de laisser mon nom et un numéro de rappel. c'Est ce que je fait. Le lundi PM Toujours pas de nouvelles. Je rappel le Lundi, toujours la boite vocale. j'appelle donc le numéro sans-frais. On me répond! j'indique donc ma situation et on me dit qu'on va me rappeler dans quelques minutes. Magie! 15 minutes plus tard je recois un appel du franchisé de la région de Repentigny. Je prend rendez-vous avec celui-ci. Jeudi a 14h. Les techniciens sont au rendez-vous et quelque minutes plus tard ils m'apprennent que l'appareil qu'ils ont ne prend pas en charge les unités murales de 48 Pouces. Ils m'explique donc que c'Est possible de faire le nettoyage mais il faut "Fabriquer" une toile et que les frais passe de 185$ a 250$!!!. j'appelle donc le propriétaire de la franchise pour lui exprimer mon mécontentement et me dis que c'Est comme ca..... Il m'offre une réduction de 25$ dons des frais de 225$ pour fabriquer la toile. et me donne un rendez vous le lendemain. Le lendemain, pas de nouvelle...... Je lui envoie un texto pour lui demander vers quelle heure il pense passer...... il m'envoie une réponse m'indiquant qu'il va falloir remettre a la semaine prochaine! (Voila 7 jours depuis mon appel initial). Ensuite j'envoie 2 autres textos pour savoir quand le rendez-vous la semaine prochaine... J'appelle donc a hydro-kleen Québec afin d'expliquer la situation et soumettre mon mécontentement. La réceptionniste (Très gentille) se dit désolé des inconvénient et me "Promet" un rappel Lundi Matin des propriétaires régionaux. Lundi 17h, Aucun appel....... Je ne crois donc plus au sérieux de cette organisation. C'est dommage puisque la technologie semble donner de bon résultat, si je me fie aux autres commentaires....
My split AC started leaking in our condo and needed immediate attention (... I was over due for a maintenance). The company GestionAir I hired to install my air conditioning recommended the HydroKleen team, and to my pleasant surprise, they sent a professional to fix the issue promptly. Their service was not only fast but also highly professional. The technician they sent was knowledgeable and efficient in cleaning the interior and exterior units with specialized equipments. My AC is now working perfectly, and I couldn't be happier how fast it was resolved and at a reasonable price. I highly recommend HydroKleen for their exceptional service and quick response. Thanks, merci!
Le nettoyage hydro kleen est essentielle pour un bon fonctionnement de mon climatiseur murale. C'est la deuxième fois que je demande leur service. Je viens de retrouver le débit d'air comme neuve (30% de plus que quand elle était sale) et son air est 4 degré celsius plus froide, ce qui fait une différence vraiment apprécié lorsqu'il fait plus de 30 degré dehors. Les techniciens sont bien formés, courtois, souriant. Ils sont bien équipés, c'est aussi très rapide comme service. Ça vaut vraiment le coup, surtout au niveau de la qualité de l'air qui sort de l'unité... wow, ça sent propre!
Très satisfaite du travail effectué par Hydrokleen, le technicien était fort sympathique et courtois, nettoyage fait dans un délai rapide, tout était propre et rangé lorsqu’il a quitté, je n’hésite pas à firtement recommandé Hydrokleen et je les contacterai à nouveau dans 2 ans pour la maintenance de notre thermo-pompe.
C’était la première fois que nous avons fait appel à cette compagnie, nous avons été impressionnés par leur professionnalisme avec une équipe super-amicale. ils ont honoré leur engagement et leur rendez-vous . Merci aux membres de l'équipe pour leur excellent travail. Aujourd'hui, nous sommes certains de respirer de l'air plus propre . merci Jean Labelle
J'ai beaucoup apprécié le message texte avant l'arrivée du technicien avec sa photo pour dire que ce sera bien la bonne personne. Cela est rassurant pour les personnes qui vivent seules. De plus, le technicien Vahon était très professionnel, il était très agréable et respectueux. Il a effectué un travail de qualité et a démontrer une compétence hors du commun. Il répondait à toutes mes questions de façon très professionnelle, il m'a même envoyé les photos et m'a donner des recommandations par messages texte pour améliorer un problème qu'il a su diagnostiquer. Ma sécheuse sèche très mal et il a trouvé le problème. Pour moi cette entreprise est excellente et je la recommande fortement. Je suis extrêmement satisfaite Merci infiniment Géraldine
Nyla May Bulliard4/25/2023
Vahon et Pat de l'équipe d'Hydrokleen ont fait une super belle job en plus d'une très professionnels et gentils! je recommande. On reçoit un texto avant l'arrivée du technicien et Virginie pour les rendez-vous et pour l,explication avant le rendez-vous est au top!! Merci 😉
Le technicien a été très gentil et professionnel. Il m'a expliquer chaque étape qu'il faisait. De plus, il m'a montré la différence entre un côté de ma thermopompe qui était lavée et l'autre côté qui n'était pas encore lavé. C'était super. Je le recommande et je vais rappeler la compagnie pour mon prochain nettoyage.
Mohammed Said Hadjari12/02/2022
Très bonne expérience, les deux techniciens nous ont bien expliqué tout ce qui allait être fait avec sourire et courtoisie, à recommander, sans oublier le service à la clientèle depuis le premier appel jusqu'à la prise de rendez-vous , tout s'est effectué par des échanges courriel, bravo à tous.
Everything was great from start to finish. I was provided with clear information on their services and was able to easily choose the best option for what I needed. The technician that came was on time, professional and knowledgeable. Will definitely use them again and would recommend without hesitation! Thank you HydroKleen!
Everything was great from start to finish. I was provided with clear information on their services and was able to easily choose the best option for what I needed. The technician that came was on time, professional and knowledgeable. Will definitely use them again and would recommend without hesitation! Thank you HydroKleen!
NL Nat A Loocas7/23/2022
Super belle expérience avec Hydrokleen Laval, les techniciens très courtois, professionnels et efficaces. WOW!!! 🤩Toute une différence pour la performance de notre climatiseur et notre sécheuse. Vraiment un sentiment de travail bien accompli lorsqu’ils ont terminé!! Merci Hydrokleen, je recommande chaudement
Had a wonderful experience with HydroKleen today. Hacene arrived on time, was warm and friendly and explained absolutely everything to me as it was being done. Tips were given on maintaining the system between appointments so buildup will occur slowly causing me to use less energy. I would highly recommend HydroKleen and will be using them yearly. Added bonus of getting my dryer vent cleaned out right after. Thanks so much , Hacene
Phone for an appointment, was given a date and time. The date of the appointment Eric text me to tell me he would be earlier if we were available, perfect. Eric is very professional knows what he is doing, shows customers any concerns he sees and gives points to improve the system for future cleaning. I usually book HydroKleen annually last year I didn't, I won't make that mistake again. I 100% trust Hydrogen to clean my heat pump.
We have dealt with many in house services over the years. Plus being in different provinces and city or towns. The contact of getting the service was awesome and so professional, we have had so many no-shows from companies 2-3 times. What we experienced, this will not happen as they honestly care. The Ipsens in Miramichi NB 8/2023.
We were having really bad allergies while inside the house for at least a month over the summer when it was hot and humid and running our heat pump on air conditioning mode. We figured it was the heat pump causing the allergies, so I tried to clean it myself and that didn't seem to fix our issues. I called HydroKleen and they were able to come out to my house at very short notice to do a deep cleaning on our heat pump. Apparently the unit was full of hidden mold and it required a very deep cleaning to remove it all. It's not really an issue that you hear about, but it is definitely something that needs to be done professionally if you are having indoor allergies. After the cleaning, our allergies almost went away instantly. HydroKleen did a very great job cleaning our heat pump at a very reasonable cost. Your health is 100% worth the cost to get it cleaned. We were very happy with the service and will definitely be using them every year.
We had our mini split cleaned today by Eric Smith from HydroKleen and he was excellent from being on time to performing the work on time and with no mess. He is a very polite young man and very professional in his work. He is a very good asset for HydroKleen to have and we hope to have him back next year for not only the mini split cleaning but our dryer vent cleaning as well. Thank- you Eric for the great service and we will see you again next year. Bev & Gerard Cooke
We are extremely glad and satisfied with the service. Hacene came and thoroughly cleaned our heat pumps and air exchangers. It made us appreciate the work as he walked us through what he was doing and showing the accumulated dust. He was detailed in cleaning and professional, too. After the cleaning, the air quality felt in the house was significantly better. It's a 5-star service and would definitely recommend!
We looked for local HVAC/Mini Split services around Moncton and decided to give HydroKleen a shot based on the great online reviews as well as information for its services provided on its website. We are blown away by the great service and learned how to properly care for our minisplit going forward. Dan was very responsive over text and phone, he was easy to strike up a conversation with and shared tons of tips and knowledge on why its important to keep our system clean. Despite our lack of cleaning for the system since COVID, Dan made us feel at ease during the process despite how dirty our minisplit was. He also went out of his way to help connect us to an HVAC repair service for a leak he noticed!
Our mini split has never worked this well. Thank you Danial & Mark for bringing our mini split back to life. We think our Mitsubishi unit was installed about 7 years ago. You showed up within 24 hours when our Mitsubishi rep had told us they would not service us period. You have a customer for as long as we own a home with anything you can service Keep up the goid work!!! ⭐️⭐️⭐️⭐️⭐️ The Pattersons
They gave me a spot to fit me in at the end of the day as I had no heat pump due to a clog and it has new been so hot!!! Erik was so professional and nice and Kathleen at the office was amazing! Great job my elderly heat pump is working again and looks brand new! Great process from the beginning! Highly recommend 👍🏼
Eric was the technition that serviced out heat pump. I like to chat with the technition to fully understand the process they are using. I found Eric to be extremely knowledgeable and very willing to explain every aspect of the service. It was an interesting experience. He was well equiped, knew what he was doing and left the house in pristine condition. The price was excellent. I will certainly book with HydroKleen next year and ask for Eric. Great experience.
Hydrokleen went above and beyond for us! They were able to make time for us nearly a week before we requested. They did an excellent job cleaning our heat pump, it didn't look very dirty, but when Hacene started spraying it was unbelievable what came out! I highly recommend Hydrokleen to anyone! We will be hiring them to clean our ducts in the near future, I know the job will he done right!
Would absolutely recommend. I was shocked to discover mould in both heat pumps in my newly purchased house. My son and I had been suffering from chronic coughs, and had no idea this was the cause. I called HydroKleen and they booked me in their next available spot, when I mentioned how concerned I was about the mould discovery/Heath concerns and they called me back the next day to book an earlier appointment. Greatly appreciated. Hacene was prompt and professional, he explained the regular maintenance of the unit and showed me the mould he was cleaning out. There was no mess left behind and he wore protective footwear covers to make sure no dirt was tracked through the house. Would recommend and will be using again for future cleanings. Thanks so much!
I had an appointment scheduled for June. I got a call saying they had an earlier opening, in which I was very happy to take. Professional, courteous, and he showed me what I should be doing on a monthly basis to keep my units working longer. Dan even took the time to explain the air exchange system to me, as I moved from Ontario and they use different equipment. I would highly recommend Dan and HydroKleen for anyone looking. Absolutely satisfied with my experience.
Dan was very professional, courteous, and thorough. He explained the whole process and showed me the condition of our MiniSplit both before and after servicing the unit. He identified an issue where our unit wasn't producing the correct amount of heat (likely a gas leak) and advised we place a service call with the folks who installed the unit. Our unit was still under warranty and was repaired the same day. Our unit is like new again, and I highly recommend HyrdoKleen ... job well done.
Rachel Jo MacPherson4/29/2023
Hacene came to our home to clean our bathroom vent and install a cover. Over time, without a proper cover, we had a lovely family of birds lay eggs in our vent pipe. Hacene does great work, was reassuring to us when we had concerns, and provided great service. I highly recommend this company's service. Very professional, timely, excellent customer service!
Dan from HydroKleen Moncton NB serviced our HVAC system and duct work. He was very informative on time and professional. Such great service! I would highly recommend him to anyone! I work in real estate and often we have homes that need to have this type of work done, you can guarantee there will be a referral from me. Dan was awesome! He deserves a nice Christmas Bonus!!
Dan arrived early and went right to work. He realized quickly that the service I ordered was not what I needed and amended the call that was half the price I thought I was going to pay. He completed the job in half the time originally scheduled and what he did do was clean all the ducts and outdoor vents. I was totally satisfied and would recommend this service to others.
From the first phone call to having Mark arrive on time, explain everything & do a wonderful job it was a seamless, easy experience. I couldn't believe how dirty the heatpump was & we will have it done annually from now on. Mark is very professional & friendly, even my timid dog approved!
Hacene visited my dad’s summer place today to clean his heat pump and he did an absolutely wonderful job! Given it was the middle of the week and my dad had already moved out for the summer, there was no one home, but Hacene kept me in the loop during the entire cleaning. He even sent several before, during, and after pictures/videos. We will definitely use HydroKleen in the future!
I couldn’t possibly say enough good things about Hydro Kleen! The employees name was Mark & simply put he was incredible! Whatever he’s making, I’d give him a raise as I I have already referred them to friends who need duct cleaning etc. They cleaned, the ducts, 10 vents & the dryer vent as well. We bought the house a couple years ago & had no idea how dire they were in need of cleaning. Mark answered all questions, was thorough in his work, gave up tips & showed us how filthy everything was. Quite possibly the best customer service I have experienced in 40+ years. Thanks!
Absolutely amazing! Recently moved into our home and decided to get our dryer vents cleaned. A competing company came and our dryer stopped drying after their cleaning. They came back and said they couldn't do anything and to contact another company!! We called hydrokleen and they came same day and dislodged a clog likely created by the other company. Our dryer works even better now. Very grateful for hydrokleen! They were so professional! 100 percent recommend!
We hired HydroKleen to clean a duct system that had not been used in five years. Rose, in the office, made the scheduling very easy and she was communicative throughout the process. Mark, our technician, was on time, knowledgeable, tidy, and thorough. He really took his time to explain the process and had us up and running in no time. The cost was very reasonable, especially considering the amount of work he did. Highly recommend!
Exceeded expectations. Mark is very personable, professional and excels at customer service. He took the time to explain the process of cleaning our air exchanger ducts and show me his progress as things went on, and provided tips on maintaining our air exchanger unit as well. The peace of mind is worth every penny. The owner followed-up with me afterward as well -- they obviously care, own their work, and work hard to earn your business. Highly recommend!
Mark did a thorough job: he called ahead to confirm, he was on time, explained the details of each step, and he was very tidy. The ductless heat pump is clearly as clean as new, and there is no apparent residue or detergents. Overall, 2 units was approx 2.5 hours cleaning and rinse.
We had discovered how filthy our heat pump head unit was after moving into our new home, so we reached out to hydrokleen based on the online reviews. Wed night I reached out via email for a quote, and I received a prompt reply and booked an appointment for that Friday. The technician that came out was "Mark", he was as plaseant and professional as the reviews that name him specifically also. He did a great job, thorough, clean, and explained the process the entire time. Following the service, he ensured I knew how to mitigate these issues to avoid expansive maintenance, through minor routine adjustment. Very good service. Would highly recommend to anyone, worth every penny (reasonably priced). Ask for Mark....
Les suggestions qui nous ont été faites pendant la visite du technicien étaient excellentes et nous ont permis de régler plusieurs problèmes d'un coup. Le technicien était très connaissant et nous expliquait chacun des étapes du travail qu'il a fait chez nous. Après sa visite, nos unités de thermopompes fonctionnent plus efficacement et nous remarquons que l'air dans la maison est plus fraîche! Je recommande fortement!
Very Professional, knowledgeable, and friendly. Did a wonderful job cleaning the mini-split and air exchanger. Explained process fully and answered any questions I had. Amazing how dirty the mini-split was. Will definitely make the mini-split cleaning a yearly endeavor as I could not believe how much dirt and mold it contained, even though I had been cleaning the filters several times a year. Highly recommend this company.
J'ai adoré le service fait par M. Hacene. Il est très amical, son histoire est passionnante et il est très sympathique. Nous avons fait la ventilation de la salle de bain, la sortie de sécheuse, le nettoyage des conduits ainsi que de notre unité extérieure. C'est un long travail mais M. Hacene est très minutieux. Un service en français, aussi, c'est un plus car ça se fait rare à Fredericton. Je le recommande fortement.
I hadn't had my Heat Pump completely cleaned in awhile. Hacene came on time and did a complete clean. I was very impressed with his professionalism, explaining everything he did. He showed me everything he did, I couldn't believe the amount of dirt that collected in the system. He even went so far as to change out the batteries in my remote. Very happy, impressed and highly recommend anyone looking to have their heat-pump cleaned. 5 stars plus !!
Look no further! Sadly, one of the few companies that actually provides excellent timely quality Service with Professionalism. It's nice to actually get what you paid for, and then some! Great job leading by example, guys! Now, if we could only get the multitude of companies out there out to gauge customers and couldn't care less about their customers, to start following in your footsteps, what a wonderful this would be! A+ to HydroKleen Moncton
TLDR; great service. Excellent technician. Not sure what happened during the process to book an appointment online. Further details below. Service technician was courteous and communicative. The tasks he completed were well-explained and he answered any questions I had. He asked which facilities were best to use in order to get fresh water and dispose of waste-water. Having the snapshot of unit performance before and after the service was unexpected and interesting to see. It seems like an expensive service, but the price is definitely in the same range as other providers. I feel like it was the best value when compared to the options available. The only criticism I have, and this might be my fault, is that after I received and accepted a quote, I waited to be contacted about booking an appointment. After approximately two weeks I contacted them and the appointment was booked quickly. So I’m not sure if they were just busy and my quote was lost, there was some disconnect, or if I just missed that I was supposed to contact HydroKleen to book the appointment.
I had my HVAC ducts and vents, as well as my dryer vent cleaned out last week. Mark was the technician who came out and he was great! He put down a mat in my entry way to protect the floors and put on shoe covers when he was working inside the house. He made sure to explain everything he was doing throughout the process and kept me updated with what he found. He noticed one of my vents wasn’t properly connected and fixed it for me. Despite all the debris he took out (the cleaning was long overdue!) the house stayed clean as he made sure to collect everything along the way. I was very happy with the service and will use Hydrokleen again when my system is due for it’s next maintenance!
Hacene did a wonderful job cleaning both our heat pumps. He was thorough and his process leaves no mess behind! He was also lovely to chat with and great with our dogs. My partner had been having bad allergy issues and Hacene pointed out the mould that was in our heat pumps. Having them cleaned has made such a difference in the air quality of our home!
Spectacular service. Took the time to teach us as new homeowners how to properly take care pf our systems between visits. He made my heatpumps work like new, the difference in output us night and day. He even got along with my 3 year old! Cannot recommend this company enough!
Awesome experience with hydrokleen back in November. They arrived on time. Explained everything. They thoroughly cleaned my air exchange system and dryer vent. My son was extremely interested in what they were doing and kept trying to help them and they were very kind and patient. We joked that they will have to pick him up for his first day of work tomorrow. The owner was teaching another guy and he was a great teacher from what I could hear, always explaining the 'hows' and the 'whys'. He also inspected my heat pump before leaving and showed me, unfortunately it was full of mold and only 1 year old. I appreciated the time, effort, patience with my son, and education. This company was worth every penny in customer service alone.
Beyond happy as they took there time and showed and explain to me what they were doing and I had no idea how dirty my heat pump was. Extremely friendly and very impressed with the job they did. I plan on telling everyone I know that has a heat pump to call Hydro Clean. This is not your average split mini clean as there system is amazing and Allergy friendly sprays and sanitizing.
The person they sent over was very professional, very approachable, and got a stellar review from my dog, hahaha! I was surprised by how much crud came out of my machine. He even took the time to show me all the parts affected when I asked for more detail on what he was doing. Overall a great and educational service.
Next Level Group NLG5/02/2022
Eric was fantastic and on time right to the minute. I was amazed of the professionalism and cleanliness and care into each task. Upon arrival, Eric asked if he could review the scope of why he was called, he also requested a quick tour and run down of location of all ducts etc... He walked me through his entire process and asked if I was ok if he used certain things such as sink water, etc... Upon departure I was left with literature to review re: the hydrokleen advantage and guarantee. I will certainly use again, thank you!
the air exchanger and dryer vent cleaned as it has been awhile since done. difference on both is noticeable right away. One never realizes the dust and reduce air quality when this area is not cleaned. HydroKleen is a company that should not be passed by. Call them and you will have no regrets
Eric was extremely professional and was explaining everything he did. He got me to have a look at certain things so I would know what to look for. He asked permission for everything he did such as filling up and emptying out his buckets. I look forward to seeing Eric again in the future.
A very professional tradesman visited our home and carried out the required procedures. he explained what it was that he had to do, what assistance we could be to him and then he got right on with the job. As the job was easier to conduct than normal, ie clear access and not much debris, he completed his task in less time than planned. He then ensured that our quote was adjusted accordingly. He explained his work including a small demonstration of the equipment that he would be using. I was most impressed with both him and his results., He represented HydroKleen to the highest of standards. Thank you. We will be calling again in the future.
David was absolutely fantastic. Explained what he was doing and has fantastic customer service. Totally worth it and will use the service again for my other equipment. No need to shop around. These guys know what they are doing and do it right. Thanks for having such a great staff member.
This company certainly knows how to communicate. From the time that I initially contacted them to the moment the job was done, I felt informed. The technician Dave was excellent, arrived and ready to work as scheduled, communicated what he was going to do, did it and then rounded back at the end to summarize what was done. Just Amazing! I will certainly use them again and would highly recommend this business.
This is literally the most professional experience I have ever had working with the trades. Not only was the technician so professional and on the ball, but so was the person answering the phone even. Possibly the absolute best thing though was this companies use of project management and invoicing software. I got an emailed estimate before the job, a precise appointment time, a notification when the technician was on his way (I mean wow, thank you), and an emailed invoice right after he left. Could not be happier with this experience.
I highly recommend this company. It was quick and easy to book an appointment, we recieved a quote immediately, and communication was excellent . Our technician Dan was punctual, professional and went above and beyond. Our Moncton home is 40+ years old and the previous owners had never had the dryer vent cleaned. We will sleep easy now that our dryer is more efficient and we no longer have the worries of a vent fire.
I would highly recommend using Hacene's services for your heat pump maintenance. He was extremely kind and professional, and was meticulous in the cleaning of our heat pump. He made a point to show me the condition of the inside before he started cleaning it, and during the process to see the huge difference it made. The entire process was done very quickly and there was no mess left behind. We will definitely be using his services again for our heat pump on a regular basis, and will also take advantage of the duct cleaning service he provides.
Called at 10am and he arrived at 4pm that day. The cleaning took less than an hour and everything was very professional. He wore protective covers for his feet and face. He supplied me with an informational pamphlet, as well new batteries for my heat pump controller! The heat pump looks brand new and that dirty sock smell is gone when the heat is turned on. I would highly recommend this service to anyone with a heat pump. Very impressed with this service.
Recently contacted HydroKleen for a mini split cleaning service. Dealt with Hacene, he was amazing, very friendly and personable (Bilingual too). He was professional and punctual, was even able to fit me in the same day I called. Hacene took the time to explain every step and gave us his professional advice for at home maintenance until my next yearly service. My machine had never been opened and cleaned so you can imagine how dirty it was. After my service with Hydrokleen my machine looked new and works even better now than ever. Thanks HydroKleen for the awesome service, you will 100% be receiving my business yearly from now on. 1 extremely satisfied customer right here!!!
Daniel was amazing! I couldn’t ask for better, more thorough service. He cleaned 4 mini-splits for me and they are all working much more efficiently. There was one which had just stopped working and he got it going for me and showed me how to trouble shoot it next time. As well, he went through the settings on the units so I now better understand how they work. Thanks so much!
Paul & Denise Leclerc5/02/2021
Professional service provided by Daniel and he explains every step as he cleans the unit. Was amazed at the mould that came out when he started cleaning as I had it cleaned by another company the year before. Have now signed up to have them contact me on an annual basis.
A-1! Service was exceptional! The technician and owner, Hacene, showed us and explained everything he was doing and gave us tips on how to maintain our heat pump in good condition. We couldn't be happier with his work - no mess was left anywhere... and we can now be sure only FRESH AIR is pushed through our system. Highly recommended!
Hacene from Hydrokleen cleaned both of my ductless split heat pumps today. First time anyone took my machines apart to do anything with them. He explained each step of the process and the results were shocking. The mold that was inside of the heat pumps was scary and I have had my machines cleaned each year. The machines looked new again when he was done cleaning them. Hydrokleen is definitely a step above any company I have had in to clean my systems. Highly recommended and will use this company for years to come!